Practice Success Manager (Dental) in Bankstown

About The Role

Doctors&Co is hiring a Practice Success Manager (Dental) to run the management side of its dental network and take it to the next stage of growth. You will lead the Practice Managers across our dental clinics, own clinic performance, grow patient flow, open new sites and keep dental strategy aligned with the Group.

Doctors&Co is an Australian vertically integrated healthcare group operating general practice, dental, wellness and allied health clinics across NSW, VIC and QLD, backed by in-house property, management services and fitout teams. The Group employs 600+ people and 400+ clinicians today and is building toward 300+ clinic sites over the next decade. Dental is a core clinical vertical, with clinics offering general dentistry and extended pathways in implants, clear aligners and orthodontics, endodontics, oral surgery, cosmetic and restorative dentistry, periodontics, paediatric dentistry and sleep and TMJ.

This is a hands-on commercial leadership role, not a clinical one. You will be judged on clinic results: patient numbers, chair utilisation, revenue and margin, team stability and new clinics opened on time.

Role snapshot

• Reports to: Head of Business Solutions and Operations
• Works with: CEO, Practice Managers, Clinical Directors, Property and Fitout teams
• Direct reports: Practice Managers of all dental clinics
• Location: Group head office, Bankstown NSW, with regular travel to clinics in NSW, VIC and QLD
• Employment type: Full-time, permanent
• Start: As soon as available

What you will own

• Lead the Practice Managers
• Recruit, onboard, coach and performance-manage the Practice Manager in every dental clinic
• Set clear targets for each clinic and run a weekly operating rhythm with the Practice Managers
• Build a strong Practice Manager bench so every clinic has cover and every new clinic has a leader ready
• Hold clinics to Group standards for patient experience, compliance, infection control and accreditation
• Own clinic performance
• Deliver monthly clinic performance reporting to the Head of Business Solutions and Operations and Group executive: patients, appointments, chair utilisation, revenue, cost and margin per clinic
• Review each clinic's profit and loss monthly, identify what is off track and lead the recovery plan
• Manage clinician rosters, chair capacity and support staffing so each site runs at target utilisation
• Control clinic costs: consumables, laboratory, equipment, locums and overtime
• Drive patient flow and growth
• Grow new and returning patient numbers in every clinic
• Build referral pathways from Doctors&Co general practice and allied health clinics into dental
• Run local marketing, recall and reactivation programmes with each clinic team and the Group marketing team
• Expand the services offered at each clinic, including implants, aligners, orthodontics and other high-value treatments
• Align dental to the Group strategy
• Translate the Group dental strategy into an annual plan and budget per clinic
• Standardise systems, pricing, service menus and operating procedures across all dental clinics
• Champion the Group's platforms and reporting so dental runs on the same model as the rest of the network
• Represent dental in Group management forums and bring clinic issues and opportunities to the executive
• Establish new clinics
• Lead the opening of new dental clinics and the integration of acquired practices
• Work with the Property and Fitout teams on site selection, design, equipment and handover
• Recruit the opening team, set up systems and suppliers, and take each new clinic to break-even on plan
• Own the launch marketing and first-year growth plan for every new site

What success looks like in 12 months

• Every dental clinic has a capable Practice Manager in seat, with Practice Manager turnover below 15%
• Monthly clinic performance pack delivered to the executive by the fifth business day, every month
• New patient numbers up 20% and recall and reactivation rates up at every clinic
• Chair utilisation at 80% or better and every clinic on or ahead of its budget
• New dental clinics opened or integrated on time, on budget and tracking to break-even plan
• All dental clinics on Group systems, pricing and operating standards

Who we are looking for

Essential

• Five or more years managing multi-site dental or healthcare clinics, including direct responsibility for profit and loss
• A record of growing patient numbers and clinic revenue, not just maintaining them
• Experience hiring, leading and developing practice managers or site leaders across several locations
• Strong financial literacy: budgets, forecasts, clinic P&L reviews and cost control
• Experience opening a new clinic or integrating an acquired practice, end to end
• Working knowledge of Australian dental practice operations, dental practice management software, health fund and Medicare dental schemes, and infection control and accreditation standards
• Confident presenting performance and plans to executives and clinic owners
• Willing to travel regularly to clinics across NSW, VIC and QLD

Preferred

• Experience in a corporate dental group or private-equity-backed healthcare network
• A clinical or dental background (dentist, oral health therapist, hygienist or senior dental nurse) combined with business management
• Tertiary qualification in business, health management or a related field
• Experience building referral pathways between general practice and dental

How you work

• Commercial, numbers-led and comfortable being held to targets
• Hands-on: you fix problems in the clinic, not from a desk
• Direct and clear with people, and fair when performance falls short
• Organised enough to run many sites at once and calm when a clinic is in trouble
• Ambitious: you want to build a dental network, not just manage one

What we offer

• A senior role with real ownership of a growing dental network and a direct line to the Group executive
• Competitive base salary plus a performance incentive tied to clinic results and new clinics opened
• Vehicle allowance and travel costs covered
• A fast-growing group with new clinics, acquisitions and partnerships opening every year, and the career path that comes with that
• In-house property, fitout, marketing, finance and recruitment teams behind you, so you can focus on the clinics

Applicants must have the right to work in Australia. Shortlisted candidates will be invited to interview with the Head of Business Solutions and Operations and the CEO.