Specialist Practice Manager in Melbourne

Doctors Secretarial Agency – Doncaster VIC

DONCASTER EAST – ON-SITE PARKING

EXCELLENT REMUNERATION – HANDS-ON LEADERSHIP ROLE

We have an exciting opportunity for an experienced, enthusiastic and professional Specialist Practice Manager to join a friendly Gastroenterology practice in Doncaster East. This hands-on management role supports four Gastroenterologists, where you will lead a small, successful team and ensure the smooth, efficient operation of a busy, highly regarded specialist practice.

We are looking for an experienced Practice Manager who enjoys taking ownership, being actively involved in the day-to-day running of the practice and providing strong leadership and support to both the team and specialists. This is an excellent opportunity to have a genuine influence on the success of the practice while helping to deliver an exceptional experience for the patients.

Responsibilities include:

• Perform medical secretary duties 1–2 days per week, including patient billing, appointments, phones and correspondence.
• Oversee day-to-day clinic operations, coordinate doctors’ procedural/operating lists.
• Lead and support the administrative team, including recruitment, training, performance reviews and maintaining a positive and friendly workplace culture.
• Manage and improve practice systems, workflows and policies to ensure efficient, compliant operations.
• Oversee Medicare, private health insurance, DVA and procedural billing, including no-gap and known-gap, ensuring compliance with current requirements and prompt resolution of billing issues
• Manage practice finances (bank reconciliation, some accounts payable (alongside bookkeeper)
• Oversee governance, privacy, quality improvement, risk management, OHS.
• Manage facilities, supplies, cleaning and general organisation of the practice.
• Address patient feedback and complaints professionally and compassionately.
• Provide first-line IT troubleshooting, with external IT support.
• Organise, attend and actively contribute to practice meetings.

The ideal candidate will have:

• Solid experience as a Specialist Practice Manager
• Proven leadership skills, ability to motivate, support and develop a team.
• Excellent computer and systems skills – ideally Clinic to Cloud
• The ability to multitask, exceptional communication and interpersonal skills
• A discreet and confidential approach.
• Strong problem-solving skills, remain calm and professional under pressure.
• Excellent attention to detail and a high level of accuracy.
• Outstanding organisation and time-management skills.
• A proactive, hands‑on approach with the ability to take ownership

What’s in it for you!

• Make the role your own – take ownership of the day-to-day management.
• Work closely with the specialists, their patients and admin staff
• Lead a small, experienced team where your leadership and ideas will be valued.
• Enjoy a hands‑on role with variety and responsibility
• Be part of a friendly and professional practice that values teamwork, patient care and a positive workplace culture.
• Build a long‑term career within a well‑regarded specialist practice.

Salary: Highly competitive salary – dependent on skill level and experience

Onsite parking and work close to home in the east

If you are an experienced Practice Manager who is ready to take ownership, lead a successful specialist practice and make a genuine difference, we would love to hear from you.

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