Medical Receptionist

About Us

At Doctors and Co., we are committed to enhancing the health and wellbeing of our community through high-quality, accessible and compassionate medical care.

Our focus is on delivering healthcare services tailored to the needs of our patients.

At Wollongong Doctors, our team is dedicated to providing a welcoming, professional and patient-centred environment, with a strong commitment to quality care, continuous improvement and excellence in healthcare.

Role Overview

We are seeking a friendly, organised and motivated Medical Receptionist to join our team at Wollongong Doctors.

As the first point of contact for patients and visitors, you will play an important role in ensuring the smooth day-to-day operation of the medical centre.

Your responsibilities will include welcoming patients, managing appointments, handling enquiries, processing payments, maintaining accurate medical records and supporting the clinical team.

The ideal candidate will have previous experience in a medical reception role, excellent communication and organisational skills, and a strong commitment to patient confidentiality and customer service.

Key Responsibilities

• Open and close the clinic in accordance with established procedures.
• Greet patients and respond to telephone calls and enquiries in a professional and courteous manner.
• Schedule, manage and confirm patient appointments.
• Maintain accurate, confidential and up-to-date patient records.
• Process patient payments accurately, including cash, EFTPOS and direct-billing transactions.
• Process Medicare, private health fund, TAC and workers compensation claims in accordance with applicable procedures.
• Demonstrate knowledge of the Medicare Benefits Schedule (MBS) and appropriate billing practices.
• Communicate professionally with referring doctors, hospital staff, pharmacists and other healthcare providers.
• Monitor and respond to internal emails and administrative requests.
• Assist with roster coverage during staff absences, annual leave and sick leave, as required.
• Maintain a clean, tidy and welcoming reception area, waiting room and consulting rooms, including responding appropriately to spills.
• Scan, fax, file, store and retrieve patient and practice documents accurately.
• Maintain strict confidentiality of patient health, personal and financial information.
• Manage patient recalls and follow-up appointments.
• Support the day-to-day administrative and operational needs of the medical centre.
• Work collaboratively with colleagues to deliver excellent patient service and maintain an efficient practice.

Essential Selection Criteria

• At least one year of experience as a Medical Receptionist in a medical practice.
• Experience using medical practice management software, preferably Best Practice.
• Strong organisational, administrative and problem-solving skills.
• Ability to multitask, prioritise workloads and work effectively in a fast-paced environment.
• Excellent verbal and written communication skills, including the ability to communicate effectively with patients, colleagues and external healthcare providers.
• Demonstrated commitment to patient care, confidentiality and professional service.
• Ability to work collaboratively as part of a team.
• Availability to work occasional weekend shifts, including Saturdays or Sundays, as required by the clinic roster.
• Required Documentation

Applicants will be required to provide the following documents

• Current National Police Check.
• Current First Aid/CPR certificate.
• Immunisation records, as required for the role.
• Valid driver's licence or other acceptable photo identification.

Desirable Criteria

• Familiarity with Medicare billing, private health fund claims and workers compensation billing will be highly regarded.

What We Offer

• An opportunity to join a supportive healthcare team.
• A varied role supporting the delivery of quality patient care.
• Casual or part-time employment, with remuneration negotiable based on experience and qualifications.

Remuneration: Negotiable based on experience.

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