At a Glance
- Tasks: Lead inflight retail strategy and drive commercial performance with Jetstar across Asia Pacific.
- Company: Join dnata, Australia's leading inflight catering and retail partner, part of the Emirates Group.
- Benefits: Enjoy 5 weeks annual leave, competitive salary, and discounts at hundreds of retailers.
- Other info: Inclusive workplace with strong career development opportunities and a focus on safety and quality.
- Why this job: Shape customer experiences and make a real impact in a dynamic aviation environment.
- Qualifications: Senior commercial leadership experience in aviation or retail, with strong P&L ownership.
The predicted salary is between 117000 - 143000 $ per year.
A senior leadership role with true commercial and operational ownership.
Represent dnata as a trusted senior partner to Jetstar across Asia Pacific.
Shape inflight retail strategy with a cross-functional team focused on customer outcomes.
About Us
Part of the Emirates Group, dnata catering & retail is Australia’s leading inflight catering and retail partner.
We support many of the world’s most recognised airlines, delivering award‑winning meals and exceptional service that create memorable in-flight dining experiences for thousands of travelers each day.
About The Role
We are seeking a
General Manager, Inflight Retail to lead our retail partnership with Jetstar Airways across the Asia Pacific region. This full-time, permanent role can be based in Brisbane, Gold Coast (Coolangatta) or Melbourne.
You will lead the commercial and operational performance of dnata’s inflight retail program, driving revenue, profitability and service excellence while ensuring safe and compliant delivery across dnata sites and partner networks.
As dnata’s senior representative to Jetstar, you will build strong and trusted stakeholder relationships, bring sound commercial judgement to key discussions, align priorities across both organisations, and deliver commercial value through a proactive and high-performing partnership.
- Your Key Responsibilities
- Own the Jetstar inflight retail commercial agenda end-to-end (P&L, growth, margin and governance).
- Set the retail strategy and translate insight into a winning offer (range, pricing, merchandising, promotions and digital).
- Be the senior dnata partner to Jetstar – building trusted relationships, leading reviews, and managing risk and escalation.
- Ensure delivery excellence across dnata and third-party partners – SLAs, supplier performance, service recovery and quality.
- Lead the cross-functional account team and financial cadence (budget, forecast, reporting), driving continuous improvement.
What do you need to be successful in this role?
- Experience in aviation in a comparable senior commercial leadership role is strongly preferred, particularly within inflight retail or airline account management.
- Senior commercial leadership experience with end-to-end P&L ownership in aviation, retail, hospitality or a complex service environment.
- Proven ability to drive growth and margin using customer insight, data and disciplined execution.
- Strong key account capability – governance, negotiation, contract management and stakeholder influence.
- Commercial and financial acumen (forecasting, reporting and decision support) with high personal accountability.
- Collaborative, decisive leader who can align cross-functional teams and partners in a safety, quality and compliance-driven environment.
Benefits
- 5 weeks annual leave
- Competitive salary
- Employee Assistance Program (EAP) available 24/7
- Be part of a global brand, with strong career development opportunities.
- Discounts at hundreds of retailers, novated leasing and wellbeing resources.
At dnata, we value an inclusive and respectful workplace and welcome applications from all backgrounds and abilities.
The Recruitment process includes interviews, health checks, reference and criminal history checks, and verification of working rights.
Please note, only shortlisted candidates will be contacted.
For more information on careers at dnata catering & retail please visit www. dnatacateringcareers. com. au
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General Manager, Inflight Retail employer: dnata
Snapfresh is an exceptional employer, offering a dynamic work environment at our modern manufacturing facility in Crestmead, Queensland. We prioritise employee growth with tailored career development opportunities, competitive pay, and generous benefits such as five weeks of annual leave, free onsite meals, and discounts at various retailers. Join our close-knit team dedicated to safety and excellence in food production, where your contributions are valued and recognised.
