At a Glance
- Tasks: Lead dnata's commercial program, manage proposals, and enhance client relationships.
- Company: Join dnata, a leader in ground handling with a focus on innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on strategic thinking and problem-solving.
- Why this job: Make an impact in a key role that drives business success and client satisfaction.
- Qualifications: Extensive commercial management experience and fluency in Chinese and English.
The predicted salary is between 90000 - 110000 $ per year.
Mascot NSW 2020
We are currently seeking expressions of interest from team members interested in the position of Commercial Manager. The Commercial Manager is responsible for managing dnata’s commercial program – including new business and renewal proposals, the sales pipeline, commercial yield improvement and the commercial reporting function.
Position Overview
The Commercial Manager will manage complex tendering and contractual arrangements, will be a key stakeholder in commercial negotiations and will produce recommendations that achieve service and financial outcomes. It will also involve contract management and the management of client relations to ensure efficient and effective service meeting and exceeding the company’s and our clients’ expectations.
Primary duties & Responsibilities
- Maintain dnata’s sales pipeline (new business and renewal)
- Develop and manage dnata’s RFP program; Owner of dnata’s RFP and proposal submission
- Develop proposals that are relevant to the customer’s needs, concerns and objectives, ensuring they are presented in a professional manner and in line with corporate policy
- Contribute to the development and achievement of dnata’s commercial strategy and in consultation with the management team develop, implement and monitor communication plans
- Negotiate Standard Ground Handling Agreements and Service Level Agreements including rates and service level targets
- Maintain dnata’s customer engagement program
- Stakeholder in the development and management of marketing collateral program
- Develop and maintain strong working relationships with current & potential customers, and third party subcontractors
- Implement customer rate reviews and communicate rate changes to the dnata finance team
- Liaise with customers to resolve accounting queries
- Develop commercial reporting program
- Manage customer contract performance, track KPI metrics and manage account collections as required
- Develop periodic internal yield and operational reporting
- Travel as required
- Undertake any other duties as required by senior management
To be considered for this position you should address the following criteria in a written application:
- Extensive experience in commercial management
- Fluent in Chinese and English
- Significant experience in engagement, negotiation and influencing stakeholders particularly around contracts and service level agreements
- Experience in reporting and compliance with respect to commercial performance
- Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- Highly developed communication skills both written and oral and presentation skills
- Demonstrated strategic thinking, problem solving and decision making
Commercial Manager employer: dnata
Snapfresh is an exceptional employer, offering a dynamic work environment at our modern manufacturing facility in Crestmead, Queensland. We prioritise employee growth with tailored career development opportunities, competitive pay, and generous benefits such as five weeks of annual leave, free onsite meals, and discounts at various retailers. Join our close-knit team dedicated to safety and excellence in food production, where your contributions are valued and recognised.
