At a Glance
- Tasks: Deliver top-notch customer service, handle check-ins, and assist passengers at Sydney Airport.
- Company: Join dnata, the leading ground handler at Sydney International Airport.
- Benefits: Enjoy 5 weeks annual leave, paid parking, uniforms, and career progression opportunities.
- Other info: Flexible shifts available, with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a dynamic team and make travel smoother for passengers every day.
- Qualifications: 1-2 years in customer service, ability to handle baggage, and assist special needs passengers.
The predicted salary is between 19.8 - 24.2 $ per hour.
dnata Airport Services – Sydney Airport NSW
Ever dreamed of working at the airport? This is your chance to join the world’s leading Ground Handler at Sydney International Airport!
As a Passenger Service Delivery Agent, you’ll work in a fast-paced team environment handling check-ins, passenger services, and gate duties while ensuring safety, compliance, and excellent customer service.
You’ll also support smooth aircraft turnarounds and help deliver strong results for our airline clients.
The position available is
Permanent Part time.
What You’ll Be Doing
- Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
- Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
- Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
- During disrupted or delayed services
- That require special assistance
- In wheelchairs to and from aircrafts
- Forwarding/delivering of baggage to passengers
- Follow all OH&S requirements and report incidents immediately
- Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines
- Promote and maintain a positive company image (including grooming, behaviours and service)
- Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
- Liaise professionally with internal and external clients and stakeholders
What you will receive as an employee
- 5 Weeks Annual Leave (accrued on all time worked);
- Parking paid by dnata
- Uniforms and ID cards supplied;
- Minimum engagement of 20 hours per week;
- Opportunities for career progression and ability to progress in the business;
What We’re Looking For
- 1 - 2 years’ experience in customer service-oriented role
- Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
- Ability to handle baggage up to 32kg.
- Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
- Ability to work unsupervised at times and in a changing and fast paced team environment
- Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend dnata is a leading global air services provider delivering safe, efficient and seamless ground handling services across Australia, including passenger services, ramp and baggage handling, and cargo operations across major airports nationwide.
We support some of the world’s largest airlines, combining safety, efficiency, and teamwork to keep aircraft, freight, and passengers moving seamlessly.
Please note: Due to the high volume of applications received, only shortlisted candidates will be contacted.
If you have not heard from us within two weeks of submitting your application, please consider your application unsuccessful on this occasion.
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Passenger Services Delivery Agent in Sydney employer: dnata Airport Services
dnata Airport Services is an exceptional employer, offering a dynamic work environment at our Banksmeadow facility where you can thrive as a Cargo Operator. With a strong focus on employee growth, we provide comprehensive training and clear pathways to full-time roles, all within a supportive team culture that values collaboration and development in the fast-paced aviation logistics sector.
