Key responsibilities
- Act as the first point of contact for customer enquiries via phone, email and in person.
- Process sales orders and prepare accurate invoices.
- Assist the sales team with drafting proposals and contracts.
- Liaise with sales representatives to organise deliveries, coordinate meetings and manage service requests.
- Work with internal teams to resolve customer, order and delivery issues.
- Maintain accurate customer records and sales documentation.
- Provide general administrative support to the Sales Manager and office team.
About you
- Previous experience in sales support, customer service or office administration.
- Strong administration skills and proficiency in Microsoft Office, particularly Excel.
- Excellent communication and interpersonal skills.
- A professional, positive and helpful phone and email manner.
- Strong time management skills and the ability to manage competing priorities.
- Accuracy and attention to detail.
- A proactive approach to resolving issues and following tasks through to completion.
- The ability to work independently and collaboratively.
About us
DMD Industries is a Melbourne-based coffee roasting and wholesale business.
A part-time position working three to four days per week.
An inclusive, friendly and collaborative team environment.
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