This role serves as a key technical leader and escalation point within the Field Services team, responsible for ensuring the delivery of high quality audio-visual (AV) support and service excellence. The successful candidate will balance hands on field operations—including resolving complex technical faults and conducting onsite maintenance—with operational management duties such as mentoring staff, streamlining service processes and acting as a technical liaison between clients, internal departments and external suppliers.
By championing company standards, promoting continuous improvement and providing expert technical guidance, you will assist the Field Service Manager in optimising team performance and ensuring that all service delivery meets quality benchmarks while consistently exceeding client expectations.
Key responsibilities
Attend to service calls, including attending to customer queries and faults raised.
Perform complex service, maintenance and repair work on client equipment and systems
Diagnose technical faults and implement effective solutions in line with industry standards and best practices
Maintain accurate records of service visits, repairs completed and parts used
Communicate with clients throughout service delivery to ensure satisfaction and manage expectations
Identify opportunities for process improvements and operational efficiencies within the department
Provide mentorship and assist in training and development of technicians to build team capability
Ensure compliance with health and safety regulations and company policies at all times
Provide onsite backfill for service technicians
What we're looking for
You hold a trade qualification in electronics, communications or audio visual (or demonstrate equivalent industry experience)
Proven experience in a supervisory or lead role
Strong technical knowledge and hands-on expertise in diagnosing and resolving complex AV/VC problems
Excellent communication and interpersonal skills, with the ability to liaise effectively with both team members and clients
Demonstrated ability to work independently and manage multiple priorities simultaneously
Valid driver's licence, access to own vehicle and willingness to travel within the Melbourne area as required
Problem-solving mindset with the ability to think creatively and implement practical solutions
Strong organisational and time management skills
Australian citizenship to be able to obtain and hold AGSVA clearance.
About us
Lear more about Diversified by visiting www.onediversified.com
Lead Service Technician in Melbourne employer: Diversified Corporation
At Diversified, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. As the Director of Finance for the APAC region, you will have the opportunity to lead transformative financial initiatives while enjoying competitive pay, comprehensive benefits, and ample opportunities for professional growth in a vibrant industry. Our commitment to diversity and employee development ensures that you will thrive in a supportive environment that values your contributions and encourages your career advancement.
