At a Glance
- Tasks: Install and maintain dispensing equipment while providing top-notch customer support.
- Company: Join Diversey, a global leader in hygiene and infection prevention solutions.
- Benefits: Career development, technical training, and a supportive team environment.
- Other info: Enjoy autonomy in your role while building strong customer relationships.
- Why this job: Make a real impact by ensuring cleaner and safer environments for diverse industries.
- Qualifications: Experience in field service or technical support with strong problem-solving skills.
The predicted salary is between 51750 - 63250 $ per year.
Diversey, a Solenis company, is a global leader in cleaning, hygiene and infection prevention solutions. We partner with customers across hospitality, healthcare, food service, retail and industrial sectors to help create cleaner, safer and healthier environments.
We are looking for a hands-on Technical Service Representative to support our growing customer base in North Sydney, Northern Beaches, Hornsby and Parramatta regions. This field-based role is ideal for someone who enjoys problem-solving, building strong customer relationships and working independently while delivering outstanding technical service. In this role, you will be responsible for the installation, maintenance and servicing of dispensing equipment and systems, while providing customers with training and technical support. You'll play an important role in ensuring customers receive exceptional service and achieve the best outcomes from our products and solutions.
Key Responsibilities
- Install and commission dispensing and dosing equipment at customer sites.
- Perform preventative maintenance, servicing and repairs.
- Respond to customer breakdown calls and technical support requests.
- Conduct customer training and ensure training records are completed.
- Build strong relationships with store managers, operators, engineers and other customer stakeholders.
- Monitor equipment performance and identify opportunities for improvement.
- Support new customer and site rollouts across multiple industry sectors.
- Complete service reporting and documentation through company systems.
- Maintain safety documentation and Safety Data Sheets (SDS).
About You
To be successful in this role, you will be a motivated and customer-focused technical professional with strong organisational skills and a practical approach to problem solving.
- Experience in field service, equipment maintenance, technical support or a similar role.
- Strong mechanical aptitude and troubleshooting skills.
- Excellent communication and customer relationship management skills.
- The ability to work autonomously and manage competing priorities.
- Strong attention to detail and commitment to quality service delivery.
- Experience delivering training or coaching customers is highly regarded.
- A current driver's licence.
- Intermediate technology skills for reporting and service management systems.
What's On Offer
- Join a global organisation with a strong reputation for innovation and service excellence.
- Career development and technical training opportunities.
- Supportive team environment with autonomy in your role.
- Opportunity to work across a diverse range of industries and customer environments.
Technical Service Representative in Sydney employer: Diversey
At Carma, we pride ourselves on being an innovative employer that fosters a dynamic and inclusive work culture. As a Sales Representative, you'll not only gain invaluable sales skills in a supportive environment but also enjoy unique perks like access to a fully stocked kitchen and recreational facilities. With a focus on employee growth and a commitment to making the car-buying experience enjoyable, Carma is the perfect place for ambitious individuals looking to thrive in the tech sales industry.
