At a Glance
- Tasks: Install and maintain dispensing equipment while providing top-notch customer support.
- Company: Join Diversey, a global leader in hygiene and cleaning solutions.
- Benefits: Career development, technical training, and a supportive team environment.
- Other info: Enjoy autonomy in your role while building strong customer relationships.
- Why this job: Make a real impact by ensuring cleaner, safer environments across various industries.
- Qualifications: Experience in field service and strong problem-solving skills required.
The predicted salary is between 49500 - 60500 $ per year.
Diversey, a Solenis company, is a global leader in cleaning, hygiene and infection prevention solutions. We partner with customers across hospitality, healthcare, food service, retail and industrial sectors to help create cleaner, safer and healthier environments. We are looking for a hands-on Technical Service Representative to support our growing customer base in North Sydney, Northern Beaches, Hornsby and Parramatta regions. This field-based role is ideal for someone who enjoys problem-solving, building strong customer relationships and working independently while delivering outstanding technical service.
In this role, you will be responsible for the installation, maintenance and servicing of dispensing equipment and systems, while providing customers with training and technical support. You'll play an important role in ensuring customers receive exceptional service and achieve the best outcomes from our products and solutions.
Key Responsibilities
- Install and commission dispensing and dosing equipment at customer sites.
- Perform preventative maintenance, servicing and repairs.
- Respond to customer breakdown calls and technical support requests.
- Conduct customer training and ensure training records are completed.
- Build strong relationships with store managers, operators, engineers and other customer stakeholders.
- Monitor equipment performance and identify opportunities for improvement.
- Support new customer and site rollouts across multiple industry sectors.
- Complete service reporting and documentation through company systems.
- Maintain safety documentation and Safety Data Sheets (SDS).
About You
To be successful in this role, you will be a motivated and customer-focused technical professional with strong organisational skills and a practical approach to problem solving.
- Experience in field service, equipment maintenance, technical support or a similar role.
- Strong mechanical aptitude and troubleshooting skills.
- Excellent communication and customer relationship management skills.
- The ability to work autonomously and manage competing priorities.
- Strong attention to detail and commitment to quality service delivery.
- Experience delivering training or coaching customers is highly regarded.
- A current driver's licence.
- Intermediate technology skills for reporting and service management systems.
What's On Offer
Join a global organisation with a strong reputation for innovation and service excellence. Career development and technical training opportunities. Supportive team environment with autonomy in your role. Opportunity to work across a diverse range of industries and customer environments.
Technical Service Representative employer: Diversey Austrlia Pvt ltd
Diversey, a Solenis company, is an exceptional employer that fosters a supportive team culture and prioritises professional development for its employees. As a Territory Manager in NSW, you will enjoy a competitive salary package, a company vehicle, and the opportunity to work with a diverse customer base across various industries, all while contributing to creating cleaner and safer environments. With a focus on career progression and ongoing training, Diversey offers a rewarding environment for motivated sales professionals looking to make a meaningful impact.
