DirectIT in Sydney is seeking an experienced QA & Process Improvement Lead to oversee telemarketing quality programs. You will monitor, evaluate, and coordinate QA systems to drive efficiency, consistency, and regulatory compliance across the operation.
You will collaborate with operations and training teams to ensure agents are well coached, tools are aligned with standards, and performance data are analysed to identify improvements. Regular reports will be prepared for management.
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Telemarketing QA & Process Optimization Lead in Sydney employer: Directit
Direct IT is an exceptional employer that fosters a collaborative and innovative work culture in the vibrant Surry Hills area. With a competitive salary package and a strong focus on employee development, we provide ample opportunities for growth and skill enhancement in the ICT sector. Join us to be part of a dynamic team dedicated to delivering top-notch customer support while enjoying the benefits of a supportive environment that values your contributions.
