At a Glance
- Tasks: Manage ICT assets, support users, and ensure system security.
- Company: Direct IT, a dynamic tech company in Surry Hills.
- Benefits: Competitive salary, superannuation, and full-time hours.
- Other info: Opportunity for growth in a supportive environment.
- Why this job: Join a team where your tech skills make a real difference.
- Qualifications: Experience in ICT support and strong communication skills.
The predicted salary is between 80000 - 90000 $ per year.
Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage the lifecycle of assets and software licences through our ICT asset management system. This is a full-time position with a base salary of circa $80-90k, plus super, being offered.
Your tasks will include:
- Maintaining ICT knowledge base with system documentation, procedures and help sheets
- Proactively monitor system security patches and malware updates to ensure currency and correct deployment
- Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data
- Analysing backup issues and report findings to ICT Manager
- Undertaking some web or system development as required
- Regularly backup and manage the client Internet sites, ensuring security patches for modules are tested on the test site prior to updating the live site
- Producing and running system and network monitoring reports and utilities
- Accurately administrating and managing the Helpdesk system and processes
- Providing client support to users and ensuring that user's requests are understood, properly documented and prioritised
- Responding to assigned job requests in a timely fashion and communicating with or escalating to other team members to optimise client response times
Ict Customer Support in Sydney employer: Directit
Direct IT is an exceptional employer that fosters a collaborative and innovative work culture in the vibrant Surry Hills area. With a competitive salary package and a strong focus on employee development, we provide ample opportunities for growth and skill enhancement in the ICT sector. Join us to be part of a dynamic team dedicated to delivering top-notch customer support while enjoying the benefits of a supportive environment that values your contributions.
