At a Glance
- Tasks: Be the friendly face of our company, managing inquiries and providing top-notch customer service.
- Company: Join Direct Wholesale Services in beautiful Coffs Harbour, NSW.
- Benefits: Flexible casual position with potential for part-time hours.
- Other info: Opportunity to grow in a supportive team environment.
- Why this job: Make a real difference by supporting clients and ensuring smooth operations.
- Qualifications: Experience in reception or customer service, plus great communication skills.
The predicted salary is between 58500 - 71500 $ per year.
Direct Wholesale Services is seeking a Receptionist/Administration/Customer Service professional to join our team in Coffs Harbour, NSW. This is a casual position with the opportunity of going part time that offers flexibility whilst providing essential support to our operations.
In this role, you will be the first point of contact for our clients and customers, managing inquiries, administrative tasks, and ensuring exceptional customer service standards. You will play a vital part in maintaining the smooth operation of our business and contributing to positive client relationships.
What you'll be doing:
- Greeting and welcoming clients and visitors with professionalism and warmth
- Answering telephone inquiries and directing calls to appropriate staff members
- Managing reception desk operations and maintaining a well-organised workspace
- Processing customer inquiries and providing information about products and services
- Performing general administrative duties including data entry, filing and record maintenance
- Preparing and distributing correspondence and documentation
- Supporting sales and customer service teams with administrative assistance
- Handling customer complaints professionally and escalating issues when necessary
- Maintaining confidentiality and adhering to company policies and procedures
What we're looking for:
- Proven experience in a receptionist, administration or customer service role within a commercial or wholesale environment
- Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients
- Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously
- Proficiency in Microsoft Office applications and reception/administrative software systems
- A friendly, welcoming demeanour with a genuine commitment to delivering outstanding customer service
- Attention to detail and accuracy in completing administrative tasks
- Flexibility and adaptability to changing priorities and requirements
- Ability to work independently and as part of a collaborative team
- Relevant qualifications or certifications in administration or customer service are advantageous
- Flexibility to cover holidays and personal leave
Receptionist/Administration/Customer Service in Coffs Harbour employer: Direct Wholesale Services
Direct Wholesale Services offers a flexible work environment with opportunities for professional growth, particularly in customer service and administration roles. The company values strong communication and organization skills, fostering a supportive atmosphere for its employees. As the first point of contact for clients, employees play a crucial role in maintaining positive client relationships.
