At a Glance
- Tasks: Handle high-volume inbound calls and assist customers with inquiries and complaints.
- Company: Join a family-owned transport company with over 33 years of experience.
- Benefits: Enjoy free onsite parking, employee assistance programs, and a supportive work environment.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: 2 years experience in a high-volume contact centre and excellent communication skills.
The predicted salary is between 49500 - 60500 $ per year.
We have exciting new Inbound Customer Service roles available at our Warwick Farm head office!
Our Story: Direct Freight Express is a nationwide family owned & operated Company with over 33 years experience in Road Transport. We currently have over 2000 employees across multiple locations across Australia and owe our growth to our dedication to customer focus, innovation and service.
The Opportunity: We are currently seeking highly motivated individuals to join our team as soon as possible:
- Role: 4x Call Centre Customer Service Representatives - Permanent full time roles available
- Location: Warwick Farm, NSW 2170
- FULLTIME HOURS
- Expected Hours of Work: MON-FRI (8 hour shift)
The position will include duties such as but will not be limited to:
- High volume inbound calls
- Addressing existing and new customer enquiries/matters and or complaints
- Track and trace deliveries to provide feedback to customers i.e. ETA
- Maintain status of enquiry by using internal systems
- Liaise with different levels of people within the organisation to locate freight
- General administrative functions.
About you:
- Demonstrated experience working within a high-volume contact centre environment (2 years)
- Professional and confident with a customer service focus
- Impeccable communication skills, both verbal and written
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Positive and resilient outlook
- Excellent problem solving and investigative skills
- Able to provide at least two employment references.
Free onsite park, and close proximity to Warwick Farm train station. Outstanding office environment. Free access to our employee assistance program.
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have the opportunity to.
Inbound Call Centre Customer Service Representative in Sydney employer: Direct Freight Express Pty
Direct Freight Express is an excellent employer, offering a supportive work culture that values teamwork and efficiency. With flexible part-time hours and the opportunity for growth within the logistics sector, employees enjoy a balanced work-life environment in the vibrant community of Bundaberg. The company also provides competitive weekly pay and convenient onsite parking, making it an attractive choice for those seeking meaningful employment in the transport industry.
Contact Details:
Direct Freight Express Pty Recruitment Team
