At a Glance
- Tasks: Provide IT support to over 350 users, troubleshoot issues, and resolve tickets.
- Company: Join Direct Couriers, a leading logistics company in Australia since 1983.
- Benefits: Ongoing training, inclusive culture, and opportunities for career growth.
- Other info: Perfect for recent school leavers or juniors eager to learn.
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: Interest in IT, knowledge of Windows, and excellent communication skills.
The predicted salary is between 47250 - 57750 $ per year.
Location: Sydney, NSW
Hours: Full time
Start date: Immediately (Monday to Friday)
Who are Direct Couriers?
Direct Couriers is an Australian-based courier company that specializes in providing express delivery services across various industries. Established in 1983, Direct Couriers has grown to become one of the leading logistics and transportation companies in Australia. We offer a wide range of delivery solutions, including same-day, overnight, and international courier services, catering to the needs of businesses of all sizes.
With a workforce of over 1,500 across Australia and New Zealand, Direct Couriers is known for our reliability, flexibility and commitment to delivering exceptional services to its customers seeking reliable courier and logistics solutions.
What's the role?
This is a great opportunity to join a highly reputable brand and a team that is highly regarded for their ability to deliver a high-end service. Our Help Desk & IT Support may suit a recent school leaver or junior looking for an exciting IT career within logistics/transport. Reporting to the IT Manager, you will assist with the support of over 350 users within Australia and New Zealand through providing exceptional customer service to assist with user desktop support, remote troubleshooting of software/network related issues, resolving tickets in a fast, friendly, and professional manner, whilst being mentored by our leading-edge IT professionals to grow your career.
Why should you apply?
Direct Couriers have a diverse and inclusive workforce and offer a high performance yet caring culture. We will provide ongoing training and development opportunities to help grow careers with an innovative market leader. This is a wonderful opportunity and will offer the prospect to develop, grow and provide extraordinary service to our users within a passive learning environment.
What you need is:
- Commenced or looking to study a Certificate II in Applied Digital Technologies or gaining experience in a related IT field
- In depth knowledge of Microsoft Windows family of Operating Systems
- Understanding of data interchange formats such as JSON and XML
- Proficient in MS Office suite
- Basic understanding of networks and networking
- Excellent communication skills (phone, written, listening and verbal)
- Ability to multi-task and manage workloads effectively
- Strong attention to detail
- Resilience, passion and ability to work at pace and under pressure
- Willingness to learn and take on responsibilities
Help Desk & IT Support – Sydney employer: Direct Couriers
At Direct Couriers, we pride ourselves on being an exceptional employer that values our team members as family. Our supportive and inclusive work culture fosters personal and professional growth, with ample opportunities for training and advancement within a leading logistics provider. Located in Banksmeadow, we offer a dynamic environment where you can thrive while delivering outstanding service to our customers.
