At a Glance
- Tasks: Provide top-notch service at the front desk and manage guest check-ins and check-outs.
- Company: Join a local property group with a focus on hospitality and customer satisfaction.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Opportunity to grow in a dynamic hospitality environment.
- Why this job: Be the face of our brand and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 19.8 - 24.2 $ per hour.
Direct Collective is a local property group operating a serviced apartment chain with complexes located throughout Queensland.
We currently have a vacancy in our team. If you are reliable and customer focused with a Hospitality/Accommodation background or experience.
The position requires someone who is guest focused, flexible in their availability and is a team player.
The role will be located at our Pavilion and Governor complexes in Bowen Hills, Brisbane.
Expected hours are minimum of 24hrs. per week.
Up to 30 as required.
This role will involve working our front desk onsite, managing the daily admin tasks and providing guests and building occupants with great service.
Working autonomously/with limited supervision to achieve set outcomes in the accommodation operations.
Manage check-ins and check outs.
Execute the settling and issuing of guest's accounts.
Confirm bookings with guests in advance and liaise with the reservations manager where required.
Take reservation enquiries and bookings.
Occasional after-hours phone coverage (compensation provided, as required).
Ensure that the guest requests are completed accurately and efficiently, focusing on guest needs as a priority.
Ensure that all standards are maintained, profitability is maximized, customer needs are met and adhere to all Direct Collectives policies and procedures.
Work to help develop, protect and promote the company culture and morale.
Report to management regarding daily operations.
Conduct room inspections and audits.
All other duties as outlined by management.
To be successful in role, you will have work rights in Australia, be available to work various shifts, including early mornings, weekends and Public Holidays.
You must possess strong communication skills and are confident in problem solving communication with various people involved in the business.
Your application will include the following questions
- Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a guest services agent?
• Do you have customer service experience?
- Which of the following property management systems (PMS) do you have experience with?
- #J-18808-Ljbffr
Guest Service Agent employer: Direct Collective
Direct Collective is an exceptional employer that values its team members and fosters a supportive work culture in the heart of Bowen Hills, Brisbane. With a focus on employee growth and development, we offer flexible working hours and opportunities to enhance your hospitality skills while providing outstanding service to our guests. Join us to be part of a dynamic team that prioritises customer satisfaction and promotes a positive workplace environment.
