Job Details
Job Title: Customer Service & Operations Assistant
Location: Sydney, Australia
Job Function: Customer Service / Operation
Employment Type: Full-Time
Job Description
- Provide frontline support to local customers by answering inquiries,
assisting with shipment updates, and ensuring a high standard of customer
service. - Assist with booking arrangements with carriers and coordinate with vendors
for cargo pick-up and trucking deliveries. - Track shipments and update customers with real-time status, ensuring they
are informed throughout the shipping process. - Liaise with overseas offices to follow up on bookings, documentation, and
timely arrival notifications to clients. - Use internal ERP systems to accurately enter shipment details, input sales
and cost data, and follow internal procedures for job file creation, cost
approvals, and documentation updates - Support backend operational tasks with training provided for future
involvement in full shipment handling.
Qualifications
- Open to fresh graduates with a diploma or degree in business, supply chain,
logistics, or a related field; prior experience in logistics or customer
service is an advantage but not required. - Strong communication and problem-solving skills, with the ability to respond
professionally and effectively to customers and internal stakeholders. - Proficient in Microsoft Office and eager to learn shipment management or
logistics systems; high attention to detail and ability to manage multiple
tasks in a fast-paced environment.
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Customer Service & Operations Assistant (Sydney, AU) employer: Dimerco
Dimerco is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive training programs and clear pathways for career advancement, ensuring personal and professional growth within the international freight forwarding and logistics industry. With a focus on achieving key performance indicators and a commitment to maintaining strong client relationships, Dimerco provides a rewarding environment for Sales Executives eager to make a meaningful impact.
