Australian Digital Health Agency in Sydney is seeking a Senior Program Officer to shape knowledge management and customer support for My Health Record services. You will develop knowledge articles, procedures and policies, and drive improvements across contact centre operations.
You will partner with stakeholders, research complex issues and ensure compliance with regulatory requirements while supporting continuous service enhancements and workshops that uplift customer experiences.
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Knowledge Management Lead — Customer Support (Flexible Work) in Sydney employer: Digital Health Inc
The Australian Digital Health Agency is an exceptional employer, offering a dynamic work environment where innovation in cyber security is at the forefront. With a strong commitment to employee growth, you will have access to professional development opportunities and the chance to collaborate with key stakeholders across government and healthcare sectors. Located in Australia, the agency fosters a culture of teamwork and inclusivity, making it a rewarding place for those passionate about enhancing national ICT security.
