At a Glance
- Tasks: Lead the guest experience at high-volume events and ensure top-notch service.
- Company: Diggers at The Entrance, a vibrant venue on the Central Coast.
- Benefits: Opportunity for career growth, training provided, and a dynamic work environment.
- Other info: Flexible shifts available; perfect for those looking to grow in the club industry.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service.
The predicted salary is between 49500 - 60500 $ per year.
Diggers at The Entrance located on the Central Coast overlooking Tuggerah Lakes. We are seeking an experienced Hospitality & Function Supervisor for our Events & Outside In Kitchen | Cafe. We are looking for a hospitality professional who is confident, vibrant and committed to providing GREAT customer service. CUSTOMER SERVICE must be your PASSION, and not just your job!
The Hospitality & Function Supervisor will have a leading role in the day to day operations of the events and dining precinct by overseeing the customer experience, ensuring service standards and steps of service are met through all guest’s interactions at the highest level.
Ideal candidates possess the following skills & experience:
- A self-motivated, passionate and focused individual
- Be a positive team leader who leads by example with a positive "can do" attitude and a friendly outgoing personality
- A high standard of personal presentation and exceptional attention to detail
- Previous supervisory experience in a large, high volume and fast paced food & beverage operations with a strong hospitality track record
- The ability to multi-task in a fast-paced environment
- Effectively co-ordinate and conduct staff training to ensure the highest standard of service skills and product knowledge
- Ability to set-up systems and procedures for customer service staff
- Effective communication skills both written and verbal
- Attend to guests needs in a timely manner and remain positive when resolving customer complaints
- Have full availability & flexibility to work varied rostered shifts that include day, night, weekend & Public Holiday shifts
- Possess current RSA Competency Card
- Monitor service delivery on the floor, ensuring efficiency, quality, and a strong guest experience.
- Maintain a proactive, hands-on approach with a focus on continuous improvement.
- Function experience preferred but not essential as training will be provided
The role is ideal for someone looking to develop their skills and grow their career within the club industry. If you have the passion to provide exceptional CUSTOMER SERVICE and are determined to further your CAREER the 'DARE to be DIFFERENT'.
Guest Experience Supervisor employer: Diggers at The Entrance
At Diggers at The Entrance, we pride ourselves on fostering a vibrant and supportive work culture that values exceptional customer service and teamwork. Located in the stunning Central Coast, our venue offers unique opportunities for professional growth within the hospitality industry, allowing you to develop your skills while enjoying a dynamic environment. Join us to be part of a passionate team dedicated to creating memorable experiences for our guests, where your contributions are recognised and rewarded.
