About You
We are seeking an experienced and motivated Order Management Team Leader to lead a high-performing team responsible for the accurate and timely processing of customer orders.
This role sits at the centre of our operations, acting as the key link between customers, internal teams, and the warehouse to ensure every order is delivered efficiently and accurately.
You'll be leading within a fast-paced, high-volume environment, where strong prioritisation, attention to detail, and clear communication are critical to success.
Key Responsibilities
- Lead, coach and develop a team of Order Management Specialists
- Manage workload, training, performance, leave approvals and employee relations
- Maintain a strong team culture focused on accountability, collaboration and customer service
- Process and oversee orders via EDI, web portal and email, in line with vendor requirements
- Ensure calls, emails and requests are actioned within agreed SLAs
- Resolve issues efficiently, escalating where required
- Drive continuous improvement across order management processes
- Partner closely with internal stakeholders (Sales, Product, Warehouse) to deliver the best customer outcomes
Requirements and Benefits
- Proven leadership experience in order management or a similar fast‐paced environment
- Strong people management skills with a hands‐on, lead‐by‐example approach
- Solid understanding of end‐to‐end order processing (ordering, receipting, invoicing, returns, payments)
- Ability to prioritise, work under pressure and maintain accuracy
- Strong communication and stakeholder management skills
- Proficiency in MS Office and ERP systems
- A customer‐focused mindset with high attention to detail and a strong sense of ownership
- A highly competitive salary package depending upon experience
- Hybrid and sustainable working environment
- Staff only on‐site gym & weekly corporate fitness classes
- A selection of freshly prepared lunch options provided daily
- Free on‐site parking and electric parking stations
- A relaxed, modern office setting with smart casual dress
- Access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners
- Company paid parental leave scheme
- Employee Assistance Program
- On site school holiday program for children of Dicker Data staff
Only those with the legal right to work in Australia may apply for this position.
Only short‐listed candidates will be contacted.
Order Management Team leader in Sydney employer: Dicker Data
Dicker Data is an exceptional employer that fosters a family-centric culture, prioritising gender equality, diversity, and inclusion. With a commitment to employee growth, we offer a hybrid working environment, competitive salary packages, and unique benefits such as on-site fitness classes and a school holiday program for staff's children. Join us in inspiring and enabling technology resellers while enjoying a supportive atmosphere that values collaboration and personal development.
