At a Glance
- Tasks: Manage and enhance Salesforce environments while collaborating with a dynamic tech team.
- Company: Join a Federal Government client focused on accessible digital services.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Open to diverse applicants and committed to accessibility in the recruitment process.
- Why this job: Make a real difference in delivering cloud services that impact communities.
- Qualifications: Certified Salesforce Administrator with 2+ years of experience.
The predicted salary is between 72000 - 88000 $ per year.
- Australian Citizenship Required
- Position location available nationally: ACT, NSW, VIC, QLD, SA, TAS, NT, WA
Our Federal Government client is seeking an experienced Salesforce Administrator to join its Technology Services Division and help deliver accessible digital and cloud services for Participants and Providers.
You’ll bring your Salesforce expertise to a dynamic, fast-paced team supporting a major program of work across industry-leading technologies.
Key responsibilities
- Develop and maintain Salesforce environment plans.
- Execute hands‑on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes.
- Ensure standards and support processes are continually reviewed and improved.
- Seek out automation opportunities for improved management of the Salesforce landscape.
- Troubleshoot Salesforce issues and work with internal teams and vendor partners to resolve them.
- Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production.
- Manage support tickets with Salesforce & maintain platform security.
- Ensure documentation on processes, policies, and configuration is developed and maintained.
- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
- Assign work activities, mentor and provide support to the environments team.
- Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts
Essential criteria
- Certified Salesforce Administrator with a minimum of 2 years’ experience within the Salesforce ecosystem.
- Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
- Experience in Data Loader, Service Cloud and other salesforce tools.
- Experience working with cross‑functional teams and vendor partners for troubleshooting and incident resolution.
- Excellent analytical, problem‑solving skills, with attention to detail and quality.
- Strong documentation and technical skills.
Desirable criteria
- ITIL Foundation Certification and experience.
- Experience with tools such as Jira and Confluence.
- Strong understanding of Scrum/Agile methodologies.
- Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise . auor1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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Salesforce Systems Administrator in Melbourne employer: DFP Recruitment
DFP Recruitment is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in Deakin, the hybrid work model allows for flexibility while engaging with a high-profile Australian Government agency, ensuring meaningful contributions to the community. Employees benefit from comprehensive training and development programs, fostering a rewarding career path in public service.
