At a Glance
- Tasks: Investigate and resolve application incidents for SAP and Salesforce platforms.
- Company: Join a supportive team focused on innovation and collaboration.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Welcoming environment for diverse backgrounds and individuals with disabilities.
- Why this job: Make a real impact by solving complex business problems with cutting-edge technology.
- Qualifications: Experience with SAP or Salesforce and strong communication skills.
The predicted salary is between 66150 - 80850 $ per year.
- Job Location and Eligibility
- Position available in the following states: NSW, VIC, ACT
- Australian Citizenship Required
DFP Recruitment is seeking an Application Support Analyst to work within the support team to investigate and prioritise business application incidents raised by staff for SAP and Salesforce platforms, as well as manage escalations of priority issues.
They will also help support the testing and release cycles for software releases as required.
- Key duties and responsibilities
- Utilise technical expertise and specialist knowledge of business rules to investigate and resolve ICT system issues
- Strong verbal and written communication skills in order to liaise with business staff, technical teams and customers.
- Ability to work closely and communicate clearly with multiple internal stakeholders and external vendors in the identification and rectification of issues.
- Apply best practice ITIL methodology and utilise an ITSM system to investigate, triage and resolve incidents and service requests from a level 2 queue.
- Perform validation on complex business problems by differentiating between system issues (IT) or business rule (operational) issues
- Perform occasional data analysis and reporting in excel, including identifying trends and root causes in data
- Ability to understand and support replication and testing of issues to support SIT, UAT and BVT.
- Perform tasks required to support release cycles to support business functions.
Essential criteria
- Demonstrated experience in supporting either SAP or Salesforce platforms
- Demonstrated experience in the use of an ICT Service Management Tool and the ability to apply ITIL methodology for incident management.
- Demonstrated ability to liaise with and manage internal and external stakeholders to achieve a business outcome.
Desirable criteria
- Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
- Demonstrated ability to analyse and report on data using Microsoft Excel.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise viaadjustments@dfp. com. auor1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Application Support Analyst in Melbourne employer: DFP Recruitment
DFP Recruitment is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in Deakin, the hybrid work model allows for flexibility while engaging with a high-profile Australian Government agency, ensuring meaningful contributions to the community. Employees benefit from comprehensive training and development programs, fostering a rewarding career path in public service.
