At a Glance
- Tasks: Unify Customer Success and Support, drive adoption, and manage escalations using AI.
- Company: Join DevRev, a forward-thinking company revolutionising customer experience.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a cutting-edge environment.
- Why this job: Make a real impact by enhancing customer experiences with innovative AI solutions.
- Qualifications: Strong communication skills and technical aptitude required.
The predicted salary is between 63000 - 77000 $ per year.
Dev Rev is seeking an AI Outcomes Manager to unify Customer Success and Customer Support into one accountable role for enterprise accounts.
You will own end-to-end outcomes, drive adoption, and manage escalations, using AI to triage and accelerate resolution.
You'll track health signals, conduct business reviews, and coordinate across teams to maximize value and renewal opportunities.
Strong communication and technical aptitude are essential.
AI-native Outcomes Manager — Customer Experience in Sydney employer: DevRev Inc.
DevRev Inc. offers a dynamic work environment focused on innovation and collaboration, where employees can leverage AI technology to enhance customer experiences. The company promotes professional growth through roles that unify customer success and support, allowing for comprehensive ownership of client relationships. With a strong emphasis on teamwork and cutting-edge solutions, DevRev Inc. is committed to breaking down silos and fostering a culture of continuous improvement.
