Join a fast growing MSP providing innovation and leadership in technology solutions across multiple sectors. You will act as the Technical SME and take ownership of a portfolio of clients.
You will focus heavily on building strong client relationships, managing ongoing service delivery and guiding clients through their technology roadmap.
Key Responsibilities
- Client Management & Ownership
- Service Delivery Oversight
- Operational Responsibilities
Join a fast growing MSP providing innovation and leadership in technology solutions across multiple sectors. You will act as the Technical SME and take ownership of a portfolio of clients.
You will focus heavily on building strong client relationships, managing ongoing service delivery and guiding clients through their technology roadmap.
Key Responsibilities
- Client Management & Ownership
- Strategy & Road Mapping
- Service Delivery Oversight
- Commercial & Pre-Sales Support
- Operational Responsibilities
Skills & Experience
- Minimum 5+ years' experience in IT roles, with at least 2 years in an MSP or similar client-facing environment
- Proven experience managing client relationships in a TAM, senior engineer, or service delivery role
- Strong knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune
- Working knowledge of Microsoft Azure and Entra ID (Azure AD), including security and identity fundamentals
- Solid understanding of business IT environments, including networking, endpoints, and cloud services
- Strong troubleshooting skills, with the ability to own and drive issues to resolution
- Excellent communication skills, both technical and non-technical
- Ability to manage multiple clients and priorities independently
Bonus
- Experience with cyber security platforms (e.g. Sophos, Microsoft Defender, MDR services)
- Experience with backup and disaster recovery solutions
- Familiarity with firewalls, VPNs, and business internet (NBN) environments
- Experience with service management platforms (e.g. ConnectWise, Autotask, Halo)
- Microsoft certifications
- Familiarity with ITIL principles
Technical Account Manager in Sydney employer: DeVision Recruitment
Join a forward-thinking company that values innovation and collaboration in the healthcare technology sector. With a vibrant work culture located in the heart of Sydney or Melbourne, employees enjoy flexible working arrangements, professional development opportunities, and the chance to make a meaningful impact on global healthcare systems. This role not only offers competitive benefits but also fosters an environment where your contributions are recognised and valued.
