Site Operations Lead: Launch & Scale for a New Customer in Melbourne

Lead Operations for an Industry‑Leading New Customer. DHL Supply Chain is proud to announce an exciting new customer partnership, bringing together organisations committed to innovation, quality, and operational excellence. As the world’s leading contract logistics provider, DHL delivers customised transport and supply chain solutions across a wide range of industries—and we’re expanding our team to support this new collaboration.

At DHL, we put safety, people, excellence, and sustainability at the heart of everything we do. We combine global expertise with strong local capability to create an environment where our teams can grow, contribute, and deliver outstanding results.

As a Site Operations Manager at DHL Supply Chain, you will play a crucial role in supporting to launch and establish operations for a new customer. This is an exciting opportunity to help shape the way the site operates from the outset, overcoming daily logistical challenges to ensure warehouse operations run smoothly and efficiently.

Operating in a fast‑paced, start‑up style environment, you’ll have the autonomy to make decisions, drive improvements, and continually grow professionally. You’ll use your leadership capability to inspire a high‑performing team and leverage the latest logistics technology to deliver outstanding results and help build a long‑term, successful customer partnership.

• Lead and manage customer operations within the site, ensuring safe, efficient, and scalable delivery.
• Drive and implement strategic initiatives to support a successful new‑client onboarding and future growth.
• Deliver exceptional service levels, ensuring customer satisfaction from day one.
• Build and maintain strong relationships with key internal and external stakeholders.
• Ensure location control and inventory accuracy across all operations.
• Own site budgets and P&L accountability, supporting profitable and sustainable growth.

DHL Supply Chain is a Great Place to Work. At DHL, we deliver results without compromising on respect, valuing each other's differences while recognizing individual strengths. People are our greatest strength and we strive to ensure that careers here are satisfying and successful. By joining us, you are joining a company that offers limitless opportunities and a supportive work environment where employees are given the tools and training they need to learn and grow.

The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust, and cooperation.

Beyond our supportive culture, we also offer our employees:

• World class training programs to enhance your skills and support your career advancement.
• Rewarding employee engagement opportunities such as site events, volunteer work, competitions, and recognition programs such as Service Awards, Employee of the Month and Employee of the Year.
• A competitive salary and benefits package, including annual bonuses and merit reviews to recognize your contributions.
• Eligible employees can purchase DHL Group shares at a discounted rate.
• Impressive staff discounts with many of our customers and access to Perkbox which provides discounts with various retailers and services.

Join us and find out why DHL Supply Chain Australia is a Great Place to Work certified.

Qualifications and Experience

To be a successful Site Operations Manager, in this role, you will have:

• Proven experience within Supply Chain/Logistics managing sites across different sectors.
• Strong site management experience.
• Exceptional end to end knowledge of Supply Chain Operation within a 3Pl environment.
• Excellent people management and influencing skills.
• Commercial acumen.
• Highly developed conflict resolution and negotiation skills.
• Strong experience with WMS systems (Manhattan WMS preferred).

Accelerate your career with DHL and APPLY NOW.