At a Glance
- Tasks: Manage warranty claims and provide top-notch customer service in a dynamic team.
- Company: Join Design RV, a leader in luxury caravans with over 35 years of experience.
- Benefits: Enjoy job stability, growth opportunities, and a friendly team environment.
- Other info: Bring your positive energy to our team and make a real difference!
- Why this job: Be part of a booming industry and help families enjoy the outdoors in style.
- Qualifications: Experience in warranty administration, strong attention to detail, and great communication skills.
The predicted salary is between 49500 - 60500 $ per year.
Join our booming industry and secure your future with job stability! Design RV are currently seeking an experienced Warranty Administrator to join our team in Pakenham.
About the Company
Design RV is the name in luxury caravans! Our goal is to ensure that every Australian family can experience and enjoy the outdoors with a safe, high quality luxury caravan. Based at our Pakenham factory, the team at Design RV collectively brings over 35 years of experience in the creative planning, visualisation and commitment to manufacturing. Our aim is to bring to the market the most significant benchmarks in industry standards showcasing the best possible methods to build an exceptional caravan product.
What's on offer
- Stable career with the opportunity to grow within our business
- Great friendly team environment
About the Role
As the successful incumbent you will be responsible for managing the warranty claims for our dealerships and servicing departments. You will have a focus on providing excellent customer service, rectifying all issues and concerns raised proactively and proficiently.
Duties and Responsibilities are not limited to:
- Attending to warranty claims, registrations and forms
- Strong ability to liaise with Dealers, understanding priority, sometimes with a matter of urgency.
- Ability to work with and understand portals and software.
- Ability to take direction from Warranty Manager
- Coordinate parts orders for dealers, pick, pack and send out correctly
- Attending to compliance certificates and ensure accuracy of same
- Reporting on any reoccurring issues with our caravan range
- Data entry and general administration duties.
Requirements of the Position
- Previous experience in warranty within a similar industry (caravan or automotive experience would be highly regarded)
- Strong attention to detail with the ability to accurately record information
- Self-motivated with the ability to work both autonomously and in a team environment
- Offer a high level of personal commitment and focus
- Having someone with an exuberant personality on your customer service team is essential as they can effortlessly bring a positive and energetic vibe to interactions, ensuring a delightful and engaging experience for your customers.
Warranty Administrator in Melbourne employer: Design RV
Design RV is an exceptional employer, offering a stable career in the booming luxury caravan industry right in Pakenham. With a strong focus on employee growth and a friendly team environment, we ensure that our staff are supported and valued, making it a rewarding place to work for those passionate about delivering outstanding customer service and quality products.
