Design & Build Recruitment – Caringbah NSW
Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.
This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.
About the role:
An exciting opportunity is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.
This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities. You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.
Key Responsibilities
- Manage end-to-end coordination of facilities maintenance work orders
- Allocate jobs to trades and service delivery partners
- Ensure all service requests meet client expectations and KPIs
- Handle incoming calls and emails in a timely and professional manner
- Build and maintain strong relationships with contractors and internal technicians
- Coordinate urgent and priority maintenance requests
- Maintain accurate records within internal systems
- Deliver exceptional customer service at all times
- Adhere to safety procedures and escalation protocols
Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.
This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.
About the role:
An exciting opportunity is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.
This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities. You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.
Key Responsibilities
- Manage end-to-end coordination of facilities maintenance work orders
- Allocate jobs to trades and service delivery partners
- Ensure all service requests meet client expectations and KPIs
- Handle incoming calls and emails in a timely and professional manner
- Build and maintain strong relationships with contractors and internal technicians
- Coordinate urgent and priority maintenance requests
- Maintain accurate records within internal systems
- Deliver exceptional customer service at all times
- Adhere to safety procedures and escalation protocols
To be successful in this role, you should possess:
- Proven ability to work in a fast-paced, high-volume environment
- Strong communication skills (verbal and written)
- Excellent customer service focus
- Strong problem-solving ability and attention to detail
- Confident and professional phone manner
- Ability to build and maintain stakeholder relationships
- Effective time management and organisational skills
- Proficiency in Microsoft Office (Outlook, Excel, etc.)
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- Understanding of KPIs and service delivery expectations
- Experience with contact centre platforms or job management systems (desirable)
What's in it for you:
- Stunning offices in the Shire beaches, onsite parking and close to transport
- Proactive, fun, and professional work environment
- Up to $90K+SUPER is on offer
- Competitive salary package with regular reviews
- Long-term career development and progression opportunities
- Ongoing training, mentoring, and professional development
- Employee benefits including wellbeing initiatives and leave entitlements
- Flexible and family-friendly workplace policies
For any questions relating to this role or other opportunities with D&B and our clients please contact Rebecca Rollison at *********@designandbuild.com.au
Service Coordinator | Facilities & Building Maintenance in Sutherland employer: Design & Build Recruitment
Design & Build Recruitment is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of Melbourne. With a strong focus on employee growth, we provide opportunities for professional development and mentorship, ensuring our team members thrive in their careers while working on meaningful residential projects. Our commitment to work-life balance and a supportive environment makes us an attractive choice for talented architects looking to make a significant impact in the industry.
Contact Details:
Design & Build Recruitment Recruitment Team
