At a Glance
- Tasks: Lead innovative service design projects that make a real difference in people's lives.
- Company: Join Anglicare WA, a nonprofit dedicated to supporting vulnerable communities.
- Benefits: Enjoy competitive salary, flexible work options, and professional development opportunities.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
- Why this job: Make an impact by designing services that truly help individuals and families.
- Qualifications: Experience in service design and strong communication skills are essential.
The predicted salary is between 123123 - 123123 $ per year.
Provides counselling, advocacy, emergency relief, housing support, and family services to vulnerable Western Australians across more than 100 programs and 75 locations.
Anglicare WA is a Western Australian community services organisation committed to designing services and systems that create better outcomes for individuals, families and communities across the state. The organisation places people at the heart of its work, focusing on strengths, inclusion and collaboration with communities, partners and stakeholders.
The Senior Service Designer leads and supports the design, delivery and evaluation of innovative service design projects across the organisation. Working alongside service teams, community members, partners and stakeholders, the role applies human-centred design approaches to understand challenges, identify opportunities and develop practical solutions. The position also supports organisational capability by promoting design thinking methodologies and contributing to a culture of learning, innovation and continuous improvement. It is a full-time permanent position based in East Perth, with flexible working arrangements including working from home.
What you would do:
- Lead service design projects from discovery through to implementation, applying human-centred design approaches throughout.
- Plan and facilitate workshops, co-design activities and stakeholder engagement processes.
- Conduct research and discovery work, analyse insights and translate complex information into practical, user-centred solutions.
- Prototype solutions and support their implementation across a range of service improvement and systems change initiatives.
- Ensure the voices of service users and communities remain central to the design process.
- Build collaborative relationships across multidisciplinary teams and contribute to a culture of continuous improvement.
What they are looking for:
- Demonstrated experience leading service design, human-centred design or innovation projects.
- Experience planning and facilitating workshops, co-design activities and stakeholder engagement processes.
- Strong research, discovery and insight generation skills.
- Experience translating complex information into practical, user-centred solutions.
- Strong understanding of design thinking, service design and continuous improvement methodologies.
- Excellent stakeholder engagement, communication and facilitation skills.
- Ability to work collaboratively across multidisciplinary teams and complex environments.
- Strong project management and organisational skills.
- Tertiary qualifications in Design, Human Services, Social Sciences, Innovation, Business or a related discipline, or an equivalent combination of qualifications and experience.
- Current National Police Clearance and WA Driver's Licence (required).
Working arrangements:
The role is based in East Perth, Western Australia, on a full-time permanent basis. Flexible working arrangements are supported, including working from home.
Pay and benefits:
- AUD 123,123 per annum + 12% superannuation.
- Salary packaging benefits of up to AUD 15,900 per annum (tax-free).
- Additional 3 days leave per year.
- Ability to purchase additional leave.
- Ongoing professional development opportunities.
- Flexible and family-friendly working conditions.
Senior Service Designer in Perth employer: Design Better Podcast
Riot Games is an exceptional employer, particularly for a Senior UX Designer in Sydney, as it fosters a vibrant work culture that prioritises player-centric design and innovation. With a strong emphasis on work-life balance, flexible schedules, and comprehensive benefits including paid parental leave and wellness funds, Riot encourages personal and professional growth while providing a fun and collaborative environment. Employees have the unique advantage of engaging in co-op gaming areas and accessing resources to deepen their understanding of players and community, making it a truly rewarding place to work.
