At a Glance
- Tasks: Enhance user experiences through human-centred design for ABC's digital products.
- Company: Join Australia's leading public broadcaster, making a difference in media.
- Benefits: Competitive salary, superannuation, and flexible work locations in Sydney, Melbourne, or Brisbane.
- Other info: Fixed-term contract with opportunities for professional growth.
- Why this job: Shape the future of media while working on impactful projects.
- Qualifications: Experience in service design and strong communication skills required.
The predicted salary is between 129000 - 143000 $ per year.
Australia's publicly funded national broadcaster providing independent news, emergency information, and public-interest content across TV, radio, and digital platforms.
The ABC (Australian Broadcasting Corporation) is Australia's national public broadcaster. Its Product & Technology (P&T) division is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic and business goals — from keeping programs and services on-air and online, to delivering key projects and setting technology strategy and architecture.
This is a fixed-term contract of approximately 11 months at full-time hours, based in Sydney, Melbourne or Brisbane. You would sit within the Digital Product team and report to the Product Design Research Lead. The role exists to apply human-centred design practices to improve the experience of both audiences and content makers across the ABC's diverse range of digital products and systems.
What you would do:
- Plan and run complex qualitative research — including interviews, contextual inquiries and co-design sessions with multiple stakeholders — then analyse and synthesise findings.
- Work across multiple product and research streams, applying systems thinking to identify patterns and contribute to organisation-wide outcomes.
- Create design artefacts such as current and future state journey maps, service blueprints, behavioural archetypes or personas, and roadmaps to communicate research and point the way forward.
- Combine quantitative research, analytics, industry trends, market research and emerging technologies to spot opportunities for service optimisation and innovation.
- Champion employee and audience needs across the organisation, influencing stakeholders to centre those needs in their decisions.
- Help build and improve research operations, with a focus on tooling, repositories and tagging that make research easy to find and reuse.
- Contribute to how audience value is measured across digital products, helping to define, collect and interpret measures such as satisfaction and ease of use.
What they are looking for:
- Relevant tertiary qualifications, or equivalent skills and industry experience, in service or strategic design.
- Proven experience delivering long-term service design projects in a large, complex technology environment.
- Strong knowledge of human-centred design, including a well-developed understanding of the design process, research methods and delivering better outcomes for audiences and the business.
- Excellent communication skills, with the ability to explain complex information to both technical and non-technical audiences and to foster an open, creative approach within and across teams.
- Strong project management skills and experience working in agile environments.
The role is based in Sydney, Melbourne or Brisbane (candidate's choice of location). It is a fixed-term contract for approximately 11 months at full-time hours.
Pay and benefits: AUD 129,000 - AUD 143,000 per year, plus 15.4% ABC nominated superannuation.
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