JobAdder Operations Pty in Melbourne seeks a proven Business PM to guide the insourcing of a major super fund's contact centre transformation, overseeing the move of member servicing in-house and delivering agent desktop modernization, near-real-time data and AI initiatives.
You will coordinate between technology, operations and member experience teams, direct BAs, and align stakeholders across AWS and Microsoft Dynamics platforms to ensure a successful rollout.
Senior Contact Centre Transformation Lead - AI & Data in Melbourne employer: Desda Group
Desda Group is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in HR transformation. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Located in Australia, our commitment to work-life balance and a supportive environment sets us apart as a rewarding workplace for those passionate about driving change in HR and payroll processes.
