At a Glance
- Tasks: Assist customers with inquiries, support sales, and manage showroom operations.
- Company: Join Deploy, a leading teamwear and sports equipment brand in Australia.
- Benefits: Gain practical experience, develop skills, and work in a dynamic environment.
- Other info: Perfect for recent graduates or those with retail/hospitality experience.
- Why this job: Be the first point of contact for customers and make a real impact in sports.
- Qualifications: Strong organisational skills, attention to detail, and a passion for sports.
The predicted salary is between 36000 - 44000 $ per year.
Deploy is a leading teamwear and sports equipment brand that designs, develops and manufactures high quality sporting products to clubs, schools and players across Australia. We care about quality products, straightforward service and making life easier for the people who keep sport running.
About the role
Help customers get the answers, products and support they need. You will be a first point of contact for Deploy customers by email, over the phone and in our showroom, while supporting the sales team and helping with everyday operations. Customer service comes first. Alongside your customer duties, you will assist with sales administration, office supplies and, when the customer service workload allows, final order picking and packing. Your manager will help set priorities and support you with complex issues.
Key responsibilities
- Customer service and incoming calls: Manage the customer service inbox, responding to order questions, delivery enquiries, errors and complaints in a clear, professional and helpful way. Answer incoming calls, resolve routine enquiries and connect customers with the right sales team member when specialist assistance is needed. Investigate order issues with the sales and warehouse teams, follow up delivery information and keep customers informed until an outcome is reached. Record enquiries, actions and follow-ups accurately. Escalate complex complaints and requests outside your authority, with clear notes and next steps.
- Showroom sales and order collections: Welcome walk-in customers, explain products and ordering options, and process showroom orders and payments using approved pricing and procedures. Coordinate customer pickups with the warehouse, check order details and quantities, and record collections accurately. Keep the showroom, product displays and collection area organised and ready for customers.
- Sales team support: Assist with day-to-day tasks such as order entry, updating customer records, preparing order paperwork and following up missing information. Create and update tasks in Deploy’s systems, follow established processes and complete work in the agreed order of priority.
- Warehouse support: During quieter customer service periods, assist the warehouse team with final picking, packing, labelling and preparing orders for dispatch or collection. Check products, sizes and quantities against the order, flag discrepancies and follow safe handling procedures under the warehouse team’s direction.
- Office coordination: Monitor and replenish stationery, kitchen supplies and staff amenities within agreed purchasing limits. Help keep shared spaces organised and flag office supply or maintenance needs to the appropriate person.
About you
This role would suit a highly organised individual with a high level of attention to detail, or a recent graduate looking for their first role in a fast paced sports business. We also welcome applicants who have developed relevant skills through retail, hospitality, volunteering or other work. Previous full-time sports industry experience is not required.
You will bring:
- Strong organisational skills, excellent attention to detail and the discipline to follow tasks through.
- Clear, friendly communication, accurate email writing and confidence speaking with customers.
- Patience and a practical approach to resolving problems, with the judgement to ask for help when needed.
- Confidence using email and spreadsheets, and a willingness to learn new order and customer service systems.
- Reliability, a willingness to learn and enthusiasm for helping with practical tasks across the business.
- An interest in sport and understanding how a sports products business operates.
What you will gain
Practical experience across customer service, showroom retail, ecommerce, sales support and order fulfilment. You will build product knowledge and learn Deploy’s systems and processes while working alongside our sales and warehouse teams.
What success looks like
Customers receive accurate answers and clear updates within agreed timeframes. Enquiries are followed through, orders and collections are handled correctly, and support tasks are completed reliably without leaving customer service unattended.
Customer Service and Operations Assistant in Sydney employer: Deploy Sports Pty Ltd
Deploy is an exceptional employer that prioritises quality service and a supportive work environment, making it an ideal place for individuals passionate about sports and customer service. With opportunities for practical experience in a fast-paced setting, employees benefit from a culture of teamwork and growth, while being part of a brand that values their contributions to the sporting community across Australia.
