At a Glance
- Tasks: Investigate and resolve complex matters while supporting fair outcomes for the community.
- Company: Department of Treasury and Finance, shaping South Australia's future.
- Benefits: Flexible work arrangements, salary packaging, gym discounts, and career development support.
- Other info: Inclusive workplace with opportunities for Aboriginal and Torres Strait Islander applicants.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience in managing sensitive matters and applying legislation effectively.
The predicted salary is between 82212 - 86180 $ per year.
What We Offer
- Work that matters – impact that shapes South Australia’s future
- Flexible working arrangements that support life and career
- Salary packaging options
- Discounted gym membership
- Supportive learning & career development
- Employee Assistance Program for you and your family
Who we are
At the Department of Treasury and Finance, we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together. We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.
About our branch
The Fines Enforcement and Recovery Unit (Fines Unit) is a business unit of the DTF and is responsible for the effective collection, resolution and enforcement of overdue fines and other debts owed to the state to assist in meeting the overall DTF strategic goals and objectives. The Fines Unit places a high value on maintaining a work environment which is positive, inclusive, supportive and safe. The Fines Unit Leadership Team has a primary focus on ensuring all our team members have access to the information, training and support required to do and enjoy the roles they fulfill within the organisation.
Why this role matters
The Senior Resolution Officer will bring clarity to complex matters and help deliver fair, practical outcomes for the community.
What you will do
We are seeking motivated and experienced Senior Resolution Officers to join the Specialist Resolution Team within the Fines Enforcement and Recovery Unit (FERU). This role is ideal for someone who can work autonomously, navigate ambiguity and take ownership of complex and sensitive client outcomes. As a Senior Resolution Officer, you will investigate issues, assess evidence and apply legislation, policy and procedure to support fair, sustainable and defensible outcomes. You will work collaboratively with colleagues and stakeholders to resolve complex matters, manage risk and contribute to service excellence and improvement. This role is about more than resolving individual matters. It is about applying sound judgement, supporting fair and consistent decision-making and helping maintain public confidence in fines enforcement and debt recovery.
Remuneration: ASO4 ($82,212 - $86,180 pa) + 12% Superannuation
What you bring
- Manage complex and sensitive matters, apply sound judgement within established legislation, policies and procedures.
- Investigate, assess and contribute to resolving disputes, escalations and other sensitive matters.
- Interpret and apply the Fines Enforcement and Debt Recovery Act 2017 and associated policies to support compliant and consistent decision-making.
- Build productive relationships with clients, government agencies, legal representatives, community organisations and other stakeholders.
- Identify, assess and escalate operational, legislative, financial and reputational risks as required.
- Analyse trends and operational insights to support service improvements, business performance and client outcomes.
- Contribute to maintaining public trust through ethical conduct, procedural fairness and professional stakeholder engagement.
Successful Senior Resolution Officers will manage competing priorities, confidently make and support decisions using evidence, and remain accountable for recommendations and outcomes. They will be comfortable working through uncertainty, apply critical thinking to complex matters and communicate clearly with a broad range of stakeholders.
Enquiries
If you’d like to learn more, or for a confidential discussion, please contact: Kimberly Pearce, Senior Team Leader, Debt Resolution.
Diversity & Inclusion
We welcome applicants from all backgrounds, identities and live experiences. If you have accessibility needs or would like us to make any adjustments at any stage of the process – such as receiving interview questions in advance, flexible interview formats, or accessing materials in alternative formats – please let us know. We’re happy to work with you to understand what will help you perform at your best.
Aboriginal Employment Program
We welcome applications from Aboriginal and Torres Strait Islander people who are interested in building a career at DTF or across the broader South Australian public sector. Applicants may also choose to join the SA Public Sector Aboriginal Employment Register. Joining the register is optional and provides access to additional support employment opportunities across the SA Public Sector.
Senior Resolution Officer in Adelaide employer: Department of Treasury and Finance
At the Department of Treasury and Finance (DTF), we pride ourselves on being an exceptional employer, offering meaningful work that directly impacts the lives of South Australians. Our supportive team environment fosters collaboration and innovation, while flexible working arrangements ensure a healthy work-life balance. With ample opportunities for professional growth and development, along with attractive salary packaging and wellbeing benefits, DTF is committed to building a world-class Treasury that empowers its employees and the community alike.
Contact Details:
Department of Treasury and Finance Recruitment Team
