Department of Transport & Planning Victoria – Melbourne VIC
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services.
We’re committed to creating a safe, inclusive and high-performing workplace where people from all backgrounds can thrive and do meaningful work.
About the role
This is a fixed-term position until 14 January 2028
The Network Service Change (NSC) Communications and Engagement Advisor develops and delivers communication plans and materials to support changes to bus, train and tram services. This includes preparing key messages, Q&As answering questions and keeping stakeholders informed.
The role works closely with colleagues, project teams, transport operators and communication specialists to ensure service changes are clearly communicated, risks are managed and project deadlines are met, helping passengers and stakeholders understand and prepare for changes to public transport services.
Whatwe’relooking for
You’re someone who:
- can draft communications plans, writing succinctly, clearly and confidently, ensuring plans align to each project’s objectives.
- has initiative, is flexible and adaptable and can manage competing priorities and coordinate tasks to keep projects on track to meet agreed deadlines.
- can identify and articulate risks and issues, seeks and suggests solutions but has sound judgement to **escalate** issues and seek advice.
- is comfortable working in a high-volume, process and deadline-driven environment that has continually changing priorities.
- has experience in delivering stakeholder engagement and is comfortable speaking to members of the public.
- builds positive relationships with stakeholders, has a positive attitude and is a team player.
Qualifications and experience
You’ll bring:
- Relevant tertiary qualification or equivalent experience in communications, engagement or a similar discipline (mandatory).
- Experience in planning and delivering communications and engagement programs in a public sector, major project, transport or infrastructure (desirable).
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will berequired.
Applicants must be an Australian citizen, permanent resident or hold a valid visa or work permit that allows them to undertake the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Applications close at 11.59pm on Thursday, 19th November 2026.
For further information about the role, contact Jane Thomson, Manager, Communications and Engagement, Service Change at ************@transport.vic.gov.au.
VPS Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details so your redeployment status can be appropriately considered.
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Communications Advisor in Melbourne employer: Department of Transport & Planning Victoria
The Department of Transport & Planning Victoria is an exceptional employer that prioritises the professional growth of its employees while fostering a collaborative and inclusive work culture. Located in the vibrant regions of Benalla, Shepparton, and Hume, we offer competitive benefits, opportunities for career advancement, and a chance to make a meaningful impact on community infrastructure through your role as a Surveillance Lead.
Contact Details:
Department of Transport & Planning Victoria Recruitment Team
