Medical Review Officer in Melbourne

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

This is a Fixed Term Position until 7th November 2027. The Medical Review Officer reviews and manages medical review cases, making fitness-to-drive decisions in line with legislation, policies, guidelines and procedures. The role assesses health information, provides accurate advice, prepares clear correspondence, and manages driving test bookings across Victoria, including interpreters and travel arrangements where required.

The role provides professional and timely customer service while protecting sensitive information and maintaining accurate records. It also involves escalating issues, supporting process improvements and change initiatives, working collaboratively with the team, and providing guidance to less experienced staff when needed.

What We’re Looking For

• Uses sound judgement, critical thinking and analysis to resolve issues and make informed decisions.
• Communicates effectively and builds positive relationships to understand stakeholder needs and deliver quality service.
• Supports and develops less experienced team members through guidance, coaching and knowledge sharing.
• Looks for opportunities to improve processes, encourages new ideas and adopts efficient ways of working.
• Is customer-focused, responsive and mindful of risks when delivering high-quality service.

Qualifications And Experience

• A current and valid driver licence free of convictions for a period of time specified in the relevant legislation.
• Experience relevant to the capabilities of the role.

Relevant pre-employment screening and reference checks will be required. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Tuesday, 3rd November 2026. For further information about the role, please contact Lucy Ascenzo, Operation Manager, at Lucy.ascenzo@transport.vic.gov.au.

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