At a Glance
- Tasks: Engage with customers and stakeholders to deliver high-quality outcomes in external works.
- Company: Join a dynamic team committed to creating thriving communities in Victoria.
- Benefits: Inclusive workplace, career development opportunities, and a focus on teamwork.
- Other info: Adaptable and collaborative environment with support for diverse backgrounds.
- Why this job: Make a real impact by improving services and processes in your community.
- Qualifications: Customer service experience in a technical field and proficiency in Microsoft Office 365.
The predicted salary is between 56700 - 69300 $ per year.
Location: Loddon Mallee - Greater Bendigo
Reference: 11658
About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role
What we’re looking for (Selection Criteria)
- You’re someone who puts customers and stakeholders at the centre of their work, understanding their needs and delivering responsive, high-quality outcomes.
- Builds positive stakeholder relationships, connects people and teams, and constructively resolves issues to achieve shared outcomes.
- Demonstrates sound business awareness, recognising how processes and policies affect the work area and identifying potential gaps or conflicts.
- Looks for opportunities to improve services and processes, contributes ideas and maintains quality, even under pressure.
- Is adaptable, resilient and collaborative, embracing new ideas, developing skills and supporting others to achieve team goals.
Qualifications and experience
You’ll bring:
- Experience in customer service in a technical field
- Experience using Microsoft Office 365
- Victorian Drivers license (mandatory)
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
For further information about the role, please contact Kaelan Parker, Team Leader External Works. If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.
Applications close Sunday 8 November 2026 at 11.59pm
External Works Officer employer: Department of Transport and Planning
The Department of Transport and Planning in Melbourne is an exceptional employer, offering a dynamic work environment where legal professionals can thrive. With a strong focus on employee development and a commitment to public service, you will have the opportunity to engage in meaningful work that impacts the community while enjoying a supportive culture that values collaboration and innovation.
Contact Details:
Department of Transport and Planning Recruitment Team
