Insurance Coordinator
Requisition ID: 12838
Work Type: Fixed Term Full Time
Fixed Term Period: Not Applicable
Location: Northern Victoria
Date Posted: 2 Nov 2026
About Us
We create thriving places and connected communities. We plan, build and maintain Victoria's transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About The Role
This is a Fixed Term Position until 30 June 2027
The Insurance Coordinator manages insurance and Disaster Recovery Funding Arrangements (DRFA) claims to support the recovery of Victoria's road network following floods, storms and other natural disasters. The role ensures claims are accurate, timely and compliant with requirements.
Key responsibilities include coordinating complex claims, managing resources and improving claims processes. The role builds relationships with internal teams, government agencies and contractors, resolves issues and manages risks. It also provides expert advice, prepares evidence-based briefings and recommendations, and escalates significant matters to support informed executive decision-making.
What We're Looking For
- Influences and gains stakeholder support for proposals by building trust, securing buy-in and using evidence and expert advice.
- Effectively plans and manages team resources, aligning workforce capability and priorities with organisational objectives.
- Takes a strategic, whole-of-system approach to planning, translating long-term direction into practical team and individual actions.
- Builds a collaborative culture, encouraging knowledge sharing and partnerships across teams to achieve shared outcomes.
- Applies critical thinking and an outcomes-focused approach to solve complex problems, improve processes and deliver positive, measurable benefits for the community.
Qualifications And Experience
You'll bring:
- A relevant tertiary degree in business, engineering or public policy or extensive relevant experience(mandatory).
- Experience in insurance claims or general process management (desirable).
- Drivers licence (mandatory).
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Applications close at 11.59pm on Monday, 16 November 2026.
For further information about the role, please contact Brendan J Devlin, Director Disaster Recovery & Assessment, at brendan.devlin@transport.vic.gov.au.
Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager's contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy
Important information
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Insurance Coordinator in Bendigo employer: Department of Transport and Planning
The Department of Transport and Planning in Melbourne is an exceptional employer, offering a dynamic work environment where legal professionals can thrive. With a strong focus on employee development and a commitment to public service, you will have the opportunity to engage in meaningful work that impacts the community while enjoying a supportive culture that values collaboration and innovation.
Contact Details:
Department of Transport and Planning Recruitment Team
