At a Glance
- Tasks: Deliver frontline customer service and resolve complaints while supporting transport operations.
- Company: Join TMR, a key player in creating connected communities in Queensland.
- Benefits: Enjoy job security with a permanent role and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on accountability and governance.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong decision-making skills and a passion for customer service.
The predicted salary is between 61153 - 74743 $ per year.
TMR are seeking a dedicated permanent AO4 Operations Officer in Ipswich to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance.
Some of your responsibilities will include:
- Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
- Providing advice to industry and stakeholders on legislation, policy and operational delivery.
- Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
- Coordinating, administering and supervising specialised school transport and the school transport assistance scheme (STAS).
- Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
- Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.
Applications to remain current for 12 months.
Operations Officer employer: Department of Transport and Main Roads
As a Senior Program Support Officer, you will thrive in a dynamic work environment that prioritises collaboration and professional growth. Our commitment to employee development is reflected in our comprehensive training programs and supportive leadership, ensuring you have the tools to excel in your role. Located in a vibrant district office, we offer a unique opportunity to contribute to impactful road infrastructure projects while enjoying a culture that values innovation and excellence.
Contact Details:
Department of Transport and Main Roads Recruitment Team
