Department of Transport and Main Roads QLD – Rockhampton QLD
TMR are seeking a permanent AO3 Operations Support Officer in Rockhampton on a part-time basis to help deliver our vision of Connected communities in a sustainable, thriving and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and builds enduring relationships.
Some of your responsibilities will include:
- Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
- Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
- Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with relevant legislation, policy and procedures.
- Supporting the delivery of school transport services, including administering the School Transport Assistance Scheme (STAS).
- Assisting with performance monitoring of service contracts and accreditations.
- Maintaining your knowledge and understanding of procedural and legislative guidelines.
Applications to remain current for 12 months.
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Operations Support Officer employer: Department of Transport and Main Roads QLD
The Department of Transport and Main Roads in Buderim, QLD, is an exceptional employer that prioritises community impact and employee well-being. With a strong focus on professional development, flexible working options, and a supportive work culture, employees are empowered to grow their careers while contributing to the betterment of Queensland's transport infrastructure. The department also values diversity and inclusion, fostering a workplace where unique perspectives are celebrated through various employee networks.
Contact Details:
Department of Transport and Main Roads QLD Recruitment Team
