Visitor Services Officer

Be part of something bigger than the role itself. Casual opportunity available in Events team based in Royal Botanic Garden Sydney. Hourly casual rate starting from $42.71 (Clerk Grade ½).

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support.

The role involves being one of the welcoming faces of the Botanic Garden of Sydney, helping visitors make the most of their experience while supporting the day-to-day operation of our visitor, retail and event spaces. You will answer enquiries, share information about exhibitions, events, tours and other experiences, process retail, or assist with the delivery of events.

This is a hands-on, customer-facing role suited to people who thrive in a fast-paced, dynamic environment and can confidently balance competing priorities. You will need to be proactive, adaptable and solutions-focused, with the ability to multitask, think on your feet and resolve challenges while maintaining a high standard of service.

Whether supporting retail and visitor services or the delivery of events, you will build positive relationships with visitors, clients and stakeholders, communicate effectively and manage expectations with professionalism. The ability to remain calm under pressure, use initiative and work both independently and collaboratively is essential to success in these roles. Experience in hospitality and/or retail will be highly regarded.

What you will bring to the role:

• Experience in retail, visitor services, hospitality, event delivery or another customer-facing environment, with confidence engaging with a diverse range of visitors, clients and stakeholders.
• A proactive approach to customer engagement, retail sales and event delivery, with the ability to identify opportunities, anticipate needs and contribute to positive commercial and customer outcomes.
• Strong communication and interpersonal skills, with the ability to provide clear information, build positive relationships, manage client and stakeholder expectations, and resolve issues professionally.
• Strong organisational and multitasking skills, with the ability to manage competing priorities, work to deadlines and remain calm under pressure in a fast-paced environment.
• A proactive, solutions-focused mindset, with the ability to think on your feet, troubleshoot challenges and take initiative to ensure smooth day-to-day operations and successful event delivery.
• The ability to work independently with limited supervision, while collaborating effectively with colleagues, clients, suppliers and other stakeholders to achieve shared outcomes.
• Experience with retail transactions, cash handling and point-of-sale systems will be beneficial, along with the confidence to quickly learn relevant systems and technology.
• A strong customer service focus and attention to detail, with a commitment to maintaining high presentation standards across retail, visitor and event spaces.
• Flexibility to work outside normal business hours and on weekends when required, particularly to support the delivery of private and corporate events.

What is an essential requirement:

• Ability to work outside of normal working hours and on weekends if required.

About Us: Botanic Gardens of Sydney, under the Royal Botanic Gardens and Domain Trust, is Australia’s oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world-leading botanic gardens and Sydney’s leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.

We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed.

With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential.

Contact the Talent Team via email or phone for further information.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check. Applications close Tuesday 10th November 2026.