Senior Complaints & Investigations Officer
- Lead investigations that help uphold the rights of victims of crime.
- Guide a team through sensitive complaints and complex cases.
- Use your skills in a role with hybrid work options.
- Ongoing, full-time role earning 116,413 - $140,849 per year, plus super.
About us
The Victims of Crime Commissioner is an independent statutory officer who advocates for victims of crime in their dealings with the justice system and government agencies. This means the Commissioner is not part of government or other agencies in the justice system.This means the Commissioner is not part of government or other agencies in the justice system.
What you will do
As senior complaints and investigations officer, you will lead reviews of complaints under the Victims' Charter. You will help victims of crime raise concerns about justice agencies and support services.
You will:
- lead fair complaint assessments and investigations, interview witnesses and review evidence
- guide your team to provide respectful support that recognises the effects of trauma
- prepare clear investigation plans, reports and letters to support the Commissioner's work
- improve complaint handling, manage workloads and build strong working relationships with agencies
- identify system-wide problems and use complaint trends to help shape changes.
About you
You do not need a mandatory qualification for this role. Your tertiary qualification in law or a related field would be well regarded.
You should also have:
- experience managing administrative investigations with a focus on people's needs
- skills in writing and editing clear reports and letters, working independently and with others
- confidence using case management and electronic document systems
- people leadership and problem-solving skills, ideally with experience supporting people affected by trauma.
To learn even more about this role, please read the position description. If you have any further questions, feel free to email Lina Christou at *************@vocc.vic.gov.au.
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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Senior Complaints & Investigations Officer in Melbourne employer: Department Of Justice
Emergency Management Victoria is an exceptional employer that prioritises community safety and resilience, offering a dynamic work environment where your communication and stakeholder engagement skills can truly make a difference. With a strong commitment to employee growth, EMV provides opportunities for professional development and fosters a collaborative culture that values diverse perspectives. Located in Victoria, you will be part of a dedicated team driving innovation in emergency management, ensuring that your contributions have a meaningful impact on the community.
