The Department of Justice and Community Safety is seeking a Service Desk Team Lead in Victoria. You will lead a daily service desk operation, guide your team, and drive improvements in support to staff across the department.
You will manage incidents and service requests, set service plans and rosters, and develop guides for first and second-level support, while leveraging service data to reduce tickets and enhance service delivery.
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Service Desk Team Lead: Drive IT Support Excellence in Melbourne employer: Department of Justice and Community Safety
The Department of Justice and Community Safety in Victoria is an exceptional employer, offering a supportive work culture that prioritises collaboration and professional growth. Employees benefit from comprehensive training programs and opportunities to make a meaningful impact on community safety and rehabilitation efforts. With a commitment to the values of integrity and respect, this role provides a unique chance to lead dedicated teams in a vital sector.
Contact Details:
Department of Justice and Community Safety Recruitment Team
