As financial assistance scheme contact centre officer, you will help victims of crime access financial assistance with care and respect.
Key responsibilities
- You will answer phone and online enquiries, give clear information and support people through a simple process.
- provide clear advice about the financial assistance scheme.
- respond to phone and written enquiries with a sensitive and confidential approach.
- support culturally safe, trauma-informed services that put victims first.
What you need
- A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable.
- Experience supporting people affected by trauma is highly valued.
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Contact Centre Officer in Melbourne employer: Department of Justice and Community Safety
The Department of Justice and Community Safety in Victoria is an exceptional employer, offering a supportive work culture that prioritises collaboration and professional growth. Employees benefit from comprehensive training programs and opportunities to make a meaningful impact on community safety and rehabilitation efforts. With a commitment to the values of integrity and respect, this role provides a unique chance to lead dedicated teams in a vital sector.
Contact Details:
Department of Justice and Community Safety Recruitment Team
