Case Officer, Enhanced Bail and Support Service

Support the day-to-day case management of young people in the community subject to bail. Deliver meaningful afterhours support to young people by doing practical and pro-social activities. See progress through small shifts that matter deeply to young people.

This work is demanding and emotionally complex. If one task is done, there will always be something new to do. You will see progress in the young people you work with but change is often gradual rather than dramatic. However, watching the accumulation of small shifts that build over time will inspire you to continue your vital work.

You will not be doing this alone. You will work in a team who genuinely love the work they do and where support is built into the job. Regular supervision and debriefing will help you balance your priorities and be ready with whatever the day brings you.

Key Responsibilities:

• Deliver support, including after hours support to young people, such as transport to school, work, appointments, and pro-social leisure/recreational activities.
• Provide technical expertise in electronic monitoring to support suitability assessments.
• Installation, removal, troubleshooting and maintenance of electronic monitoring devices for young people subject to EBSS.
• Work closely with families, courts and services to support accountability and rehabilitation.
• Manage competing priorities in a role where adaptability matters more than perfection.

Work Hours and Locations:

This role is a rostered position, and Case Officers work on a rotating roster to provide flexibility in your week. The hours of operation Monday to Friday are 6am - 9pm and there are two shifts (morning and afternoon) within these times. Operational hours on weekends are 9am - 9pm and you will be required to work weekends. These positions are primarily based in either Sunshine (North West Metro Area) and Dandenong (South East Metro Area) and you will work flexibly across different locations within these regions, to support young people and their families.

About You:

If you can use organisation and communication skills to guide real change in young people and are looking for a hands-on role, this role is for you. A relevant qualification in social work, youth work, psychology, human services, criminology or criminal justice is desirable.

You should also have:

• The ability to establish rapport with young people regardless of their age, gender, developmental stage or cultural background.
• Strong written and verbal communication skills for report writing and interacting with stakeholders.
• The ability to be flexible and responsive to changes in priorities.
• The capacity to stay calm, regulate yourself and keep working after difficult conversations.
• An openness to supervision and feedback in a role where learning never stops.
• Prior experience working with young people in similar fields is highly desirable.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy at this link.

Child Safe Statement of Commitment:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity and culture must be recognised and respected, their voices heard and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.