At a Glance
- Tasks: Support staff and prisoners with tech needs and troubleshoot issues.
- Company: Join the Department of Justice and Community Safety in a secure environment.
- Benefits: Earn $81,496 - $98,955 per year plus super, with ongoing full-time role.
- Other info: Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
- Why this job: Make a difference while building your IT skills in a meaningful setting.
- Qualifications: Relevant IT qualification or experience in tech support is desirable.
The predicted salary is between 81496 - 98955 $ per year.
- About This Role
- Support staff and prisoners with everyday technology needs.
- Troubleshoot hardware, software and connectivity issues.
- Help keep technology safe, reliable and ready to use.
- Build your skills while supporting important work in a secure setting.
- Ongoing, full-time role earning $81,496 - $98,955 per year, plus super.
What You Will Do
As IT Support Officer, you will provide technology support at Marngoneet Correctional Centre and Karreenga Annex.
You will help staff and prisoners use technology safely and effectively.
- You Will
- provide responsive IT support for computers, applications and mobile devices
- troubleshoot hardware, software and connectivity issues and escalation complex matters
- maintain accurate IT records, equipment registers and compliance records
- support video conferencing, audio visual equipment and other technology
- help manage, deploy, maintain and dispose of IT equipment.
About You
A relevant qualification in information technology, information systems, business systems or a related field is desirable.
Relevant industry experience and technical skills may replace formal qualifications.
- You Should Also Have
- hands-on experience supporting users with hardware, software and applications
- strong troubleshooting skills and good judgement about when to elevate issues
- experience configuring, rebuilding, maintaining and deploying computers and IT equipment
- accurate recordkeeping skills and experience with audits and compliance activities.
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply.
Learn more about our Aboriginal workforce strategy.
- Important Information
- Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.
We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.
Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon.
We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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IT Officer in Geelong employer: Department of Justice and Community Safety, Victoria
The Department of Justice and Community Safety, Victoria is an exceptional employer that prioritises the growth and development of its staff while fostering a supportive work culture. Working at H.M Prison Langi Kal Kal offers unique opportunities to make a meaningful impact on the lives of prisoners through training and skill development, all within a safe and compliant environment. With a strong commitment to employee wellbeing and professional advancement, this role is perfect for those looking to contribute to community safety and rehabilitation.
Contact Details:
Department of Justice and Community Safety, Victoria Recruitment Team
