At a Glance
- Tasks: Manage correspondence and complaints, liaising with stakeholders to ensure effective responses.
- Company: Join the Department of Justice and Community Safety, dedicated to making Victoria safer.
- Benefits: Competitive salary, flexible work arrangements, and a commitment to diversity.
- Other info: Opportunity for career growth in a dynamic and impactful role.
- Why this job: Make a real difference in the community while developing your skills in a supportive environment.
- Qualifications: Knowledge of the Victorian correctional system and strong written communication skills.
The predicted salary is between 49500 - 60500 $ per year.
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. We embrace diversity and strive to have a workforce that reflects the community we serve. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
The Department of Justice and Community Safety is seeking a Projects Officer to provide a critical role within the System Performance Branch.
About the Business Unit:
Corrections Victoria operates Victoria's adult custodial corrections system. Its vision is for Safer Prisons, Safer People, Safer Communities. The System Performance Branch in Custodial Operations comprises three teams: Operational Assurance, Continuous Improvement and Statewide Operational Support. The branch provides authoritative, strategic, operational and policy advice on a range of correctional issues to senior correctional management.
About the Role:
The Projects Officer reports to the Senior Projects Officer, Statewide Operational Support and is responsible for effectively managing a range of requests and complaints by recording, investigating and verifying complaints, and preparing comprehensive written responses to complex verbal and written correspondence. The role will also involve a high level of liaison with key stakeholders and prison staff.
Some of your duties will include:
- Contribute to the management of the correspondence portfolio by recording correspondence, verifying complaints, responding to requests and providing comprehensive responses to complex verbal and written enquiries.
- Consult and liaise with key stakeholders and relevant prison staff to gather information about identified issues.
- Provide analysis and interpretation of information using relevant prison information systems such as PIMS and E Justice.
About you:
To be successful in this role, you will have:
- Sound knowledge and understanding of the Victorian correctional system, particularly prison operations, policies and procedures.
- Demonstrated ability to prepare complex written correspondence.
Qualifications/requirements:
There are no mandatory qualifications for this role; however, experience and understanding of the prison system and guiding legislation and policy is desirable. The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.
IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with.
Projects Officer in Melbourne employer: Department of Justice and Community Safety VIC
The Department of Justice and Community Safety in Melbourne is an exceptional employer, dedicated to fostering a culturally safe environment while driving systemic change within the justice system for the Aboriginal community. With a strong commitment to employee growth, the department offers meaningful opportunities to engage with the community and contribute to impactful reparations initiatives, all within a supportive and collaborative work culture that prioritises self-determination and respect for Aboriginal voices.
Contact Details:
Department of Justice and Community Safety VIC Recruitment Team
