At a Glance
- Tasks: Engage with stakeholders to translate business needs into Salesforce solutions and enhance user experience.
- Company: Join the Department of Jobs, Skills, Industry and Regions in Melbourne.
- Benefits: Flexible work hours, competitive salary, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and inclusive workplace.
- Why this job: Make a real impact by solving complex business problems with innovative Salesforce solutions.
- Qualifications: Experience in business analysis within the Salesforce ecosystem and strong stakeholder relationship skills.
The predicted salary is between 82800 - 101200 $ per year.
The Salesforce Business Analyst will engage diverse stakeholders across the organisation working with the Salesforce Sales & Service Cloud stack to translate business needs into functional and non-functional requirements and provide iterative, agile software delivery on the flagship Global Engagement Management System (GEMS) and other Salesforce solutions.
Key Responsibilities:
- Gather and document functional/technical and non-functional business requirements, exceptions, business rules and process flows in an Agile framework to actively and continually contribute to system design, integration and delivery of solutions that solve complex business problems and pain points.
- Contribute to planning and prioritising backlogs and the iterative delivery of value to the department and its stakeholders.
- Design and manage sessions with subject matter experts, product owners and end users, including policy and technical specialists, to analyse processes at a system level, identify pain points for enhancing business processes and user experience within the Grants and CRM functions.
About You:
- Demonstrated experience with business and technical requirements analysis, business process and methodology development, and data mapping in an agile software environment within the Salesforce ecosystem.
- Strong conceptual, analytical and product management skills, including a track-record of interpreting customer business needs and innovatively translating them into application and operational requirements that support the organisation's digital strategies.
- Well-developed stakeholder relationship skills, including the ability to build productive relationships with stakeholders and the ability to negotiate, influence and build consensus and gain co-operation to achieve outcomes.
Further Information:
The Department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.
Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department.
We are committed to inclusive recruitment. If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement to be communicated with by either telephone or email only, please notify the DJSIR Talent Acquisition Team.
Applications close at 23:59pm on 3 November 2026.
Salesforce Business Analyst in Melbourne employer: Department of Jobs, Skills, Industry and Regions VIC
The Department of Jobs, Skills, Industry and Regions in Melbourne is an exceptional employer that fosters a collaborative and inclusive work culture, offering flexible working arrangements to support a healthy work-life balance. Employees benefit from professional growth opportunities through mentorship and involvement in impactful projects that shape government policy and drive economic development. With a commitment to child safety and a proactive approach to inclusivity, this role provides a meaningful chance to contribute to the community while advancing your career in a dynamic environment.
Contact Details:
Department of Jobs, Skills, Industry and Regions VIC Recruitment Team
