At a Glance
- Tasks: Provide support and advice to customers with complex housing needs in diverse communities.
- Company: Department of Housing & Public Works QLD, committed to community engagement.
- Benefits: Travel opportunities, accommodation provided during work trips, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in the lives of First Nations peoples and communities.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 63000 - 77000 $ per year.
Department of Housing & Public Works QLD – Cairns QLD
You will provide a broad range of services and advice to customers with complex support needs, advocates and other stakeholders.
As part of a team you will provide high quality, person-centred assistance to diverse customers experiencing complex and challenging housing, and whole of life issues.
Travel and field work may be required to remote communities.
The department does not provide long term accommodation for this role.
When travelling on behalf of the department, accommodation will be provided.
In this role, you will deliver culturally responsive, person-centred housing services to First Nations peoples and communities, while supporting effective tenancy management, customer service, and community engagement.
Your responsibilities will include
- Communicate effectively and sensitively with First Nations peoples, including Aboriginal and Torres Strait Islander Councils, to foster collaborative relationships with the community.
- Conduct comprehensive, person-centred customer interviews around housing need.
Assess social housing applications, quality assuring assessments and conducting regular reviews of applications.
- Monitor and follow-up arrears, rent payments and action sundry debts as required.
- Conduct home visits and investigate and facilitate the resolution of tenancy issues, complaints and maintenance issues, escalating appropriately to Senior Housing Officer.
- Maintain accurate and timely customer and property records and files ensuring departmental compliance.
Enter a high volume of data and process documents utilising a number of IT systems.
- Support and maintain a workplace safety culture by ensuring that Workplace Health and Safety policies and procedures are adhered to.
Applications to remain current for 12 months.
Job Ad Reference: QLD/704018/26
Housing Officer - Frontline Services in Cairns employer: Department of Housing & Public Works QLD
The Department of Housing & Public Works QLD in Townsville is an exceptional employer, offering a stable government role that prioritises employee well-being with benefits like a 9-day fortnight and superannuation. Our work culture fosters collaboration and pride in quality workmanship, while providing ample opportunities for professional growth and involvement in meaningful projects that enhance community infrastructure and resilience.
Contact Details:
Department of Housing & Public Works QLD Recruitment Team
