Housing Services Officer

Come join the team at the new Department of Housing and Works. The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people. We are committed to ensuring our hiring processes are inclusive.

When you join us, you can enjoy a variety of benefits, including:

• Flexible work options, including working from home up to 2 days per week
• Professional development, training, and on-the-job learning to advance your career
• Generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year
• Access to cultural leave for Aboriginal and Torres Strait Islander people
• Modern workspaces, where you choose your workspace that assists you to do your best work
• Access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• Corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging

Applicants should note that not all flexible work options are viable in all positions and front‑line positions in particular have limited access to part‑time, remote work hubs and work from home arrangements due to client needs and operational demands.

About The Role: This position has responsibility for the management and monitoring of a designated number of Public Housing tenancies to ensure tenants are supported, payment of rent is sustained, and properties are cared for and maintained. The role is responsible for the provision tenancy management services associated with the Department’s owned and leased properties.

The position ensures ongoing consultation and communication with a diverse group of stakeholders, including Tenants, Real Estate agents, contractors, Government agencies, local authorities and departmental staff, to ensure that a customer focused service is delivered. The position sits within the Service Delivery business area which manages approximately 39,000 tenancies across the state.

About You: If you are a resilient, organised person who enjoys the challenge of a busy workload and loves the opportunity to get out from behind a desk and meet your clients in their homes – then this may be the job for you! Competitive applicants will demonstrate experience in delivering a front line, client focused service; supporting vulnerable people and/or in property management.

We are seeking to establish a recruitment pool to fill vacancies that may arise within the next twelve (12) months. Suitable applicants will be placed in the pool which may be used to fill full‑time, permanent or fixed‑term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee an offer of employment.