Senior CRM & Programs Analyst – Flexible Work in Melbourne

Senior CRM & Programs Analyst – Flexible Work in Melbourne

Melbourne Full-Time 123300 - 150700 $ / year (est.) Hybrid
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At a Glance

  • Tasks: Analyse business needs and design tech solutions to improve healthcare services.
  • Company: Victorian Department of Health, committed to a healthier future for all Victorians.
  • Benefits: Flexible work arrangements, growth opportunities, and a focus on work-life balance.
  • Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
  • Why this job: Make a real difference in the health of your community while advancing your career.
  • Qualifications: Relevant IT degree, project management certification, and experience in ICT projects.

The predicted salary is between 123300 - 150700 $ per year.

The Senior Functional Analyst supports the Communities and Families Portfolio, working collaboratively within a small team to implement a range of solutions and initiatives. The role is central to defining business problems, identifying opportunities for efficiency gains or enhanced customer service, and translating these into actionable system designs.

Key responsibilities include:

  • Gathering and analysing business requirements
  • Assessing alignment with existing products
  • Providing expert advice on functional specifications
  • Documenting user stories and both functional and non-functional requirements in line with established standards
  • Designing system solutions that leverage technology to deliver high-quality outcomes

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected. We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

  • A relevant IT related degree or qualification will be highly advantageous to this role
  • Certification in PRINCE 2 or other project management methodology is highly desirable
  • Agile project experience will be advantageous
  • Previous experience as a Senior Functional Analyst working on successful ICT projects including large software application development implementations

What we offer:

  • The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world
  • A wide range of growth and development opportunities within the department and wider Victorian Public Service
  • A strong commitment to work-life balance, including a diverse array of flexible working arrangements

How to apply:

Applications should include a resume and a cover letter. Click the β€˜Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds.

Please contact us if you require any adjustments to participate in the recruitment process at *********@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email ***************@health.vic.gov.au. Please note that unsolicited applications from third parties cannot be accepted. If you have questions regarding the role, please message the contact person listed on the advertisement directly.

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Senior CRM & Programs Analyst – Flexible Work in Melbourne employer: Department of Health Victoria

The Department of Health Victoria is an exceptional employer, offering a dynamic work environment in the heart of Melbourne where you can make a real impact on health policy. With a strong focus on professional development and collaboration, employees benefit from ongoing training opportunities and a supportive culture that values innovation and evidence-based decision-making. Join us to be part of a team dedicated to improving health outcomes for the community while enjoying the vibrant lifestyle that Melbourne has to offer.

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Contact Details:

Department of Health Victoria Recruitment Team

We think you need these skills to ace Senior CRM & Programs Analyst – Flexible Work in Melbourne

Business Analysis
Requirements Gathering
Functional Specifications
User Story Documentation
System Design
Project Management
PRINCE2 Certification