Regulatory Manager in Melbourne

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

We are responsible for policy development, regulatory design and administration, system and program design, and the delivery of services in the best interest of Victorians. Our work spans across both the Consumer Affairs and Local Government ministerial portfolios. We work together to identify strategic priorities, drive system and regulatory reform and coordinate our department's emergency management responsibilities to improve practical outcomes for the community.

The Regulatory Manager is a key member of Regulatory Transaction Services and will lead and be responsible for a team of Regulatory Advisers to implement and monitor regulatory functions related to reforms to Retirement Villages and other Acts administered by CAV. Reporting to and assisting the RTS Operations Manager, the Regulatory Manager provides specialist advice and support to the business unit and organisation for a range of transactions, managing escalated complaints and other processes, particularly those more complex in nature. The Regulatory Manager actively contributes to the RTS’ integrated compliance approach.

The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians. The RTS has over 60 full-time equivalent staff ranging in classification from Victorian Public Service (VPS) Grade 2 to VPS Grade 6.

Key Accountabilities:

• Administer and provide specialist advice on a range of licensing and registration matters, including retirement village exemptions and compliance, Victorian Property Fund claims, patriotic fund transactions, co-operative and incorporated association complaints, and any other schemes administered by Consumer Affairs Victoria.
• Manage and develop a team of Regulatory Advisers to produce work that is consistently of a high standard, timely and accurate.
• Ensure advice and work is delivered in accordance with business rules, legislative requirements and expectations of endorsers and key internal and external stakeholders.
• Review and develop clear, authoritative and high-quality briefings, correspondence and advice for more complex issues and complaints within the various licence and registration sectors.
• Provide authoritative advice on financial reports and organisational structures submitted to CAV by corporations and community groups.
• Engage with a range of teams across CAV and contribute to continuous improvement processes in relation to operational service delivery, business objectives and regulatory priorities.
• Model and provide leadership in the adaption and application of concepts to operational matters.
• Contribute to various CAV Steering Committees including preparation of papers, advice to leaders, and implementation of decisions.
• Communicate emerging issues and provide recommendations.
• Establish and maintain effective working relationships with key internal and external stakeholders including team leaders, senior leaders and the Business Licensing Authority (BLA) for the purpose of effectively delivering required regulatory and business unit outcomes.
• Negotiate with stakeholders and peers to gain co-operation and meet timelines for delivery of project, services or advice.
• Provide advice and information to clients, including managing escalated matters, verbally and in writing.
• Ensure accurate record keeping, including by team, in CAV’s licensing and registration databases.
• Manage records and database workflows in accordance with operational policy and departmental records management policies, procedures and business rules.
• Provide advice and support on an ad hoc basis as required for other functions, projects and continuous process improvement across the business unit and organisation, with an empathetic and efficiency-focused lens.

Mandatory requirements:

• A degree or significant experience in business, accounting, auditing and/or law is highly desirable.
• Expertise in applying legislation and operational policy to complex service delivery scenarios.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia. For more information, please see the Position Description.

Other relevant information:

• To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period.
• Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.
• Preferred applicants will be required to undertake pre-employment screening.
• DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples.
• All roles at DGS can be worked flexibly, however it may differ from role to role.